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Paweł Zgierski

• November 15, 2021 18:10

Hello. I bought a used camera. But I can't configure it because the previous owner didn't reset the camera.

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• Official comment

  

  Yogeshwaran VP

  • November 30, 2021 09:59

  Dear Paweł Zgierski,

  Thanks for reaching out to Logitech Circle Support! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with resetting the Circle camera.

  I'd like to inform you that there are 3 Circle cameras:

  1. Circle
  2. Circle 2
  3. Circle View

  I've shared the reset instructions for all 3 cameras:

  Circle: Attached an image with the reset instructions.

  

  Circle 2: https://support.logi.com/hc/en-us/articles/360023355453

  Circle View:

  You may need to manually reset your Circle View Camera in some troubleshooting situations when other pathways have not worked. Here's how to perform a manual reset:

  1. Power on the camera by connecting the USB connector from the cable into the provided indoor power supply and plug this into a compatible wall outlet.

  2. Locate the button on the back of the camera.

  3. Press and hold the button and let go when you see the rapid blinking magenta Status LED and hear two beeps (about nine seconds). The camera will reset itself.

  4. You’ll know it’s successful when the camera Status LED turns solid green which indicates that the camera is ready to be set up again.

  For more image illustration, please visit the below article:

  https://support.logi.com/hc/en-us/articles/360047909454-FAQ-Stub-CIRCLE-VIEW

  Let us know if this helps!

  Best regards,
  Yogi
  Logitech Circle Team
  #Circleit

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