Circle View Doorbell not recording all activities

Answered

Follow

Chris Bonthron

• November 15, 2021 19:06

I have my Circle View Doorbell set to Stream and Record while I'm home and away, but it's missing and not recording maybe 80% of the activities it was previously registering and recording. Last week it was recording almost all of what it should have been recording. Since I noticed this yesterday, I have tried it without an activity zone which I assume should record everything on camera, and I've tried it with an activity zone which covered almost the full view of the camera. Neither of those changes helped. I also have a regular Circle View camera above my garage that overlaps almost the same area that the doorbell covers and it is recording all activity correctly

0

• Official comment

  

  Chris

  • November 23, 2021 20:44

  Hello Chris,

   

  The notification settings below are recommended for the best performance. If you continue to have issues with these settings then please let us know. 

  Note: You must have Stream and allow Recording set in the Recording Options

   

  Best Notification options to prevent false notifications:

  Recording Options>More options> Specific Motion is detected (Global setting)

  Then set up your activity zones feature to restrict the detection area. (Global Settings)

   

  Notifications>Receive Activity Notifications When> A clip is Recorded (Local Settings)

   

  Please let me know if you require further assistance.

   

  Best Regards,

  Chris

  Logitech Customer Care

  Comment actions Permalink
• 

  Eric Gonzales

  • January 01, 2022 00:49

  Hi, I set mine to record if any motion is detected. It's been behaving well the last year. I'm in Arizona where temps can get up to 120 deg F. I ditched a newer router access point for an older AirPort Extreme which I still own.

  0

  Comment actions Permalink

Please sign in to leave a comment.