Sustainability Navigation

Support

M1Max MacBook Pro cannot launch "camera setting" prompt "No camera was detected. Please connect a camera and launch the Application again."

Answered
Follow
MinHao REN
  • Edited

I cannot launch the Logitech camera setting app since I have updated to m1max chip MacBook Pro. It used to works fine with my MacBook Pro with intel chip. The system I currently have is macOs12.0 Montery. I have tried to delete the app and re-downloaded, downloaded an older version, disconnect it and reconnect, and I also checked privacy setting as well, the issue cannot be solved. 

0

Comments

14 comments

Date Votes
  • Official comment
    Shrivathsa

    Hey there,

    Thanks for reaching out.

    We would like to inform you that Logitech Camera Settings Software is compatible only up-till Mac OS 11.0.

    We kindly request you to help us with the Model name of the webcam you are currently using, in order to assist you accurately.

     

    Regards,

    Shrivathsa.

    Logi Support.

    Comment actions Permalink
  • MinHao REN

    Hi, 

    Thanks for getting back to me. The webcam I have is Logitech C920. By the way, I cannot launch the Logi Capture as well on both of my laptop. (My old map book pro with intel chip are updated to macOs 12.0, but it still support Logitech Camera setting.)

    0
    Comment actions Permalink
  • Shrivathsa

    Hey there,

    Thanks for following up.

    Please do download Logitech G Hub and check if the issue gets resolved. You can download G Hub from the link mentioned below:

    https://support.logi.com/hc/articles/360024849133--Downloads-HD-Pro-Webcam-C920

     

    Regards

    Shrivathsa

    Logi Support.

    0
    Comment actions Permalink
  • MinHao REN

    Hi,

    The G hub app won't start up, it stays at the start up animation for hours and cannot open it. 

    0
    Comment actions Permalink
  • Shrivathsa

    Hey there,

    Thanks for following up.

    Please do follow the below steps mentioned in the link below in order to resolve the issue: 

    https://support.logi.com/hc/articles/360036179173

     

    Regards,

    Shrivathsa

    Logi G Support.

    0
    Comment actions Permalink
  • MinHao REN

    Hi.

    I am using MacOs, is there any guide for this issue with MacOs instead Windows system?

    Best.

     

    0
    Comment actions Permalink
  • T Arvind

    Hello MinHao, 

    Thank you for reaching out and we appreciate that you have tried the steps. We kindly request you to try a few more steps as provided below: 

    • Uninstall G-HUB. Download the latest G-Hub installer https://support.logitech.com/software/lghub

    • IMPORTANT: Before running the installer, go to System Preferences › Security & Privacy and unlock the preferences by clicking the Lock icon in the bottom left and entering your admin credentials.

    • Now run the G-Hub installer.

    • Follow all the prompts.

    • Complete the installation.

    • Once done, launch System Preferences.

    • Click on Security & Privacy.

    • Click the Privacy tab.

    • In the left panel, click on Accessibility and check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

    • If a feature requires access to any specific item such as System Events or Finder, you will see a prompt the first time you use this feature.

    • Please note that this prompt appears only once, requesting access for a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

    • Click OK to allow access for Logitech G-Hub so that you can continue to use these features.

    • In case you click Don’t Allow, use the following steps to allow access manually:

    • Launch System Preferences.

    • Click Security & Privacy.

    • Click the Privacy tab.

    • In the left panel, click Automation and then check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

    • NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

     

    Regards,
    Arvind T M
    Logi G Support

    0
    Comment actions Permalink
  • MinHao REN

    I have successfully opened the app, but my webcam still not show up in the app.

    0
    Comment actions Permalink
  • MinHao REN

    hey is there any other way that allows me adjust my webcam? Looks like we are running out of sources

     

    0
    Comment actions Permalink
  • Shrivathsa

    Hey there,

    Thanks for following up.

    Please do refer to the link below and follow the steps to check if the issue gets resolved.

    https://support.logi.com/hc/articles/360036180213

     

    Regards,
    Shrivathsa
    Logi G Support

    0
    Comment actions Permalink
  • MinHao REN

    Hi, I am using MacOS

    0
    Comment actions Permalink
  • Karthik

    Hello MihHao,

    Thank you for following up on your case.

    Logitech devices and software are only compatible with the device's listed operating systems. As Apple and Microsoft release new operating systems we will assess their requirements and our hardware and software compatibility.

    Regards,

    Karthik. B

    Logi Support

    0
    Comment actions Permalink
  • Matthew Rosebury

    This is still an issue on M1 Macs. Old capture app no longer launches, G-hub cannot find the webcam. March 2023.

    0
    Comment actions Permalink
  • T Arvind

    Hello Matthew,

    Thank you for contacting. We can understand how that would be difficult, could you please tell us the name of the Logitech webcam that you are facing the issue with? For us to assist you further. 

    Regards,
    Arvind T M
    Logi Support

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post