Sustainability Navigation

Circle view doorbell inside doorbell not working

Comments

3 comments

  • Official comment
    Yogeshwaran VP

    Dear John Lysinger,

    Thanks for reaching out to Logitech Circle Support! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with the Circle View Doorbell.

    What color is the status LED on the Doorbell and the Chime Kit?

    Does the doorbell work under USB power?

    Can you please send me a picture of your Chime Kit wired into your wall chime?
    Make sure I can see the terminals on both devices.

    Also, please share the video recording of the reset process of Circle View Doorbell through USB power.

    Circle View Doorbell may need to be manually reset in some troubleshooting conditions when other pathways have not worked.

    You can reset Circle View Doorbell in two ways:

    1. When it’s powered by its mount on House power or

    2. If your unit is not currently installed at your entrance or your house electrical system does not have power, but you need to reset the device, you can do so using USB power connected to a 5V 2A power supply.

    If your unit is currently powered by its mount on House power please follow the below steps to reset the device.

    1. Disconnect your unit from power - Use the included ejector tool (or a strong paper clip end) and push it into the small circular opening on the bottom right of the device and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount. Keep the unit disconnected for at least 30 seconds before proceeding to the next step.

    2. Snap the main unit into mount while pressing down the button - start by inserting the bottom first, then follow with the top as shown.

    TIP: You will know the unit is secure in the mount when you hear two clicks (bottom and top). DO NOT LET GO OF THE BUTTON.

    3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (9+ seconds after applying power).

    You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green status LED).

    If you need to reset your device using USB power

    1. Disconnect your unit from power.
    a. If your device is currently in its mount, use the included ejector tool and push it into the small circular opening on the bottom right of the device, and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount.

    b. If your unit is connected to a 5V 2A USB power source via a micro-USB cable, remove the USB power cable from the device.
    Keep the unit disconnected for at least 30 seconds before proceeding to the next step.

    2. Press and hold down the doorbell button and while doing so, plug the USB power cable (connected to a 5V 2A power source back into the device. DO NOT LET GO OF THE BUTTON.

    3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (9+ seconds after applying power).

    You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green status LED).

    For image illustrations, please visit the below FAQ:

    https://support.logi.com/hc/en-001/articles/1500000189302-FAQs-Circle-View-Doorbell

    Please share the requested information to CircleTeam@logitech.com.

    Looking forward to your response.

    Best regards,
    Yogeshwaran VP
    Logitech Customer Support
    #Circleit

    Comment actions Permalink
  • mateo_ca

    I also have this problem with an analog doorbell; however it was after a few months of being installed. I'm wondering if there was a firmware update recently that has broken this.

     

    I have download the logs and confirmed that: doorbell-chime-muted=false . I've also turned the chime off (muted=true) and then gone back. I still won't ring inside. Switching mode on the chime kit does ring the chime as a test. 

    0
    Comment actions Permalink
  • Frederic2997

    For me, it works, but rings only after several minutes, like 5... Have not been able to debug...

    0
    Comment actions Permalink

Please sign in to leave a comment.