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Circle view doorbell inside doorbell not working

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15 comments

  • Official comment
    Yogeshwaran VP

    Dear John Lysinger,

    Thanks for reaching out to Logitech Circle Support! My name is Yogi and I will be helping you with any issues you have today. I understand you would like assistance with the Circle View Doorbell.

    What color is the status LED on the Doorbell and the Chime Kit?

    Does the doorbell work under USB power?

    Can you please send me a picture of your Chime Kit wired into your wall chime?
    Make sure I can see the terminals on both devices.

    Also, please share the video recording of the reset process of Circle View Doorbell through USB power.

    Circle View Doorbell may need to be manually reset in some troubleshooting conditions when other pathways have not worked.

    You can reset Circle View Doorbell in two ways:

    1. When it’s powered by its mount on House power or

    2. If your unit is not currently installed at your entrance or your house electrical system does not have power, but you need to reset the device, you can do so using USB power connected to a 5V 2A power supply.

    If your unit is currently powered by its mount on House power please follow the below steps to reset the device.

    1. Disconnect your unit from power - Use the included ejector tool (or a strong paper clip end) and push it into the small circular opening on the bottom right of the device and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount. Keep the unit disconnected for at least 30 seconds before proceeding to the next step.

    2. Snap the main unit into mount while pressing down the button - start by inserting the bottom first, then follow with the top as shown.

    TIP: You will know the unit is secure in the mount when you hear two clicks (bottom and top). DO NOT LET GO OF THE BUTTON.

    3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (9+ seconds after applying power).

    You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green status LED).

    If you need to reset your device using USB power

    1. Disconnect your unit from power.
    a. If your device is currently in its mount, use the included ejector tool and push it into the small circular opening on the bottom right of the device, and press firmly. Once you hear the lock release, you can then carefully remove the main unit from the mount.

    b. If your unit is connected to a 5V 2A USB power source via a micro-USB cable, remove the USB power cable from the device.
    Keep the unit disconnected for at least 30 seconds before proceeding to the next step.

    2. Press and hold down the doorbell button and while doing so, plug the USB power cable (connected to a 5V 2A power source back into the device. DO NOT LET GO OF THE BUTTON.

    3. Continue to hold the button as the status LED changes its colors. Let go when you see the rapid blinking magenta Status LED (9+ seconds after applying power).

    You’ll know the reset is successful when you hear two beeps and the unit returns to the ready to pair state (solid green status LED).

    For image illustrations, please visit the below FAQ:

    https://support.logi.com/hc/en-001/articles/1500000189302-FAQs-Circle-View-Doorbell

    Please share the requested information to CircleTeam@logitech.com.

    Looking forward to your response.

    Best regards,
    Yogeshwaran VP
    Logitech Customer Support
    #Circleit

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  • mateo_ca

    I also have this problem with an analog doorbell; however it was after a few months of being installed. I'm wondering if there was a firmware update recently that has broken this.

     

    I have download the logs and confirmed that: doorbell-chime-muted=false . I've also turned the chime off (muted=true) and then gone back. I still won't ring inside. Switching mode on the chime kit does ring the chime as a test. 

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  • Frederic2997

    For me, it works, but rings only after several minutes, like 5... Have not been able to debug...

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  • Oliver

    My inside analog doorbell also stopped working about a week ago. It was also working without issue for a few months.

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  • mateo_ca

    I followed the factory reset and it started working again. We'll see how long for! It's odd that a factory reset would be required seeing as these devices are clearly a linux-base.

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  • Michael Goldman

    Same issue here. Can’t get the unit out of the base to attempt this solution. Pushing paper clip into the round hole at the end of the slot does nothing.

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  • Joshua Garza

    I've just installed my Circle cam, and my chime kit will not light up, what do I do next? It's not allowing the camera to be powered on either.

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  • Oliver

    Michael, I initially thought I was having the same issue. I expected the unit to pop-out after the paper clip in, but it merely releases the clip that locks the unit in place. You must insert the paper clip and while lightly prying the unit out of the mount.

    Factory resetting the unit fixed the indoor chime for me.

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  • Michael Goldman

    Thanks! Yes, finally realized that and that the unit was slightly sticking to the base because of the rubber seals.

    Also used the factory reset and that resolved the issue.

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  • Tony Trotter

    I also have this issue and it feels like a software/firmware issue. I have not tried the factory reset but that is sounding like the fix.

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  • mateo_ca

    So.... Back again... To this thread, and to non-ringing indoor chime.

     

    Logi - YOU NEED TO FIX THIS. I'm not doing a factory reset on this every few months. Not acceptable. I'd be more than happy to assist with testing, or on-site diagnostics. This is a linux box; it shouldn't be too hard to set up some logs and figure out what's going on...

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  • Michael Goldman

    Also back here again. Indoor chime was working after last factory reset. Had to disable the indoor chime in HomeKit to keep dog from going crazy when some deliveries were expected.

    Turned chime back on in app and now doesn’t work again.

    A factory reset is not an acceptable solution here. Fix the firmware because there are clearly issues.

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  • Bobbi Bellusci

    Our inside doorbell quit working after the last firmware update. I have found that if I remove the unit from the base, keep it out for about 30 seconds and then put it back in the base, the inside chime works once and then quits. Today I discovered that if I go into settings and turn the chime off and then back on. The inside chime works once and then doesn't work again until I turn it off and on in the settings. I think there is a software/firmware issue as it was working fine. I have reset the unit once but there has to be a better solution to this problem than resetting the unit.  The chime works on the unit itself just not inside the house.

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  • Elis Moer

    Is it blinking dark blue or light blue? If mild blue, then its not in pairing mode effectively, but alternatively attempting to find WiFi. If light blue, you want to do the reset sequence again and make certain you surely preserve the button in until the LEDs flash multi-colors to show tattoos cost in Arizona.

     
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  • chitral tour

    About a week ago, my inside analogue doorbell stopped working as well. For a few months, it also worked flawlessly.

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