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Downloading/Installing Spotlight-Remote software to more than one PC...help please

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5 comments

  • Official comment
    Shreyas

    Hi Paul,

    Thank you for reaching out to us!

    Please refer to the below link to fix the issue:
    https://support.logi.com/hc/articles/360025175914--FAQ-Controle-remoto-Spotlight-para-apresenta%C3%A7%C3%B5es

    In case you need any additional support, please write back to us.

    Regards,
    Shreyas N
    Logi Support

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  • Paul Flor

    Hello Shreyas, thank you for your reply.

    My computer is NOT a Mac, is a Dell. The only posting in the list you sent does not addresses the problem for my Windows-10 O.S. I'd appreciate being able to speak with someone to solve this issue. VERY EXPENSIVE pointer, I'd like to be able to use it.

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  • Saurav T

    Hi Paul,

    Thanks for reaching out.

    Kindly install the latest version of the software from the below link:  https://support.logi.com/hc/articles/360025141634

    If the issue persists, try a clean boot from the below link then download the software:

    https://support.logi.com/hc/articles/360023183914

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Paul Flor

    Good morning,

    I asked for help from our I.T. people here at the college. A Tech came, performed the CLEAN BOOT procedure TWICE, and the installation was still NOT POSSIBLE. Starts installing then stops at 91%

    Please advise regarding additional steps. Perhaps there is an issue your installation software that needs to be addressed by your Product Development group?

    I have one very important presentation next Monday, It'd be much appreciated if this problem is solved sooner rather than later. Thank you.

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  • T Arvind

    Hello Paul, 

    Thank you for reaching back to us. We kindly request you to try installing the older version and check if you are able to download the software. To install the software we kindly request you to access the below link: 
    https://download01.logi.com/web/ftp/pub/techsupport/presentation/LogiPresentation_1.60.31.exe:

    Regards, 
    Arvind T M 
    Logi Support

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