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gpro x wired

Answered

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5 comments

  • Official comment
    Shreyas

    Hi Roshni,

    Thank you for reaching out to us!

    Please try the below troubleshooting steps to fix the issue:
    - Verify the cable connections, to the headset and to the USB DAC (Digital to Analog Converter)
    - Ensure the audio jacks are properly connected to the slots
    - Test with the mobile cable
    - Reconnect the cable, USB DAC
    - Plug the adapter on a different USB port
    - Check if the issue happening without G HUB?
    Complete troubleshooting steps: Audio device not recognized as on https://support.logi.com/hc/articles/360036177913
    - Check if the headset is selected as default device under "Sound Properties" (right click speaker icon and select "Playback Devices")
    - Try the headset on another computer and see how it goes
    - Test with a different PC, if possible, to further isolate the issue

    If the issue persists, please write to us.

    Regards,
    Shreyas N
    Logi G Support

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  • rosh

    Hi, 

    I have done all this yet the headset is still not working properly even when it is connected to another pc or ipad. 

    Thank you,

    Roshni

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  • Daryl Seaman

    Hello Roshni,

    Thank you for responding back to us.

    We would love to help open a support case to provide a solution directly over email. So we will now go ahead and create a new ticket for you. The support team will review your case and will be in touch via email as soon as possible.

    Regards,
    Daryl Seaman
    Logi G Support

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  • Jack3311

    Hi there,
    I have the same issue with my wired G Pro X. Tried troubleshooting steps above and haven't had any luck either. It is not obvious how to create a support case on your website. Could you please assist with this Shreyas or Daryl Seaman?
    Thanks
    Jack

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  • Daryl Seaman

    Hello Jack,

    Thank you for contacting us.

    We see that you have a support case with us. We'd love to keep the conversation going directly with the Support Team. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Daryl Seaman
    Logi G Support

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