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Hero G502 Mice

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  • Official comment
    Shreyas

    Hi Sorana,

    Thank you for reaching out to us!

    We're glad that you like the product!

    Please try the below steps to fix the issue:
    • Clean dust/dirt using a Q-tip or a compressed can of air
    • Update the device's firmware
    1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/software/lghub)
    2. Launch the software, select the mouse from the home screen then go to Settings
    3. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

    In case you need any additional support, please write back to us.

    Regards,
    Shreyas N
    Logi G Support

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