Sustainability Navigation

Hero G502 Mice



1 comment

  • Official comment

    Hi Sorana,

    Thank you for reaching out to us!

    We're glad that you like the product!

    Please try the below steps to fix the issue:
    • Clean dust/dirt using a Q-tip or a compressed can of air
    • Update the device's firmware
    1. Download and install Logitech G-Hub (Available here:
    2. Launch the software, select the mouse from the home screen then go to Settings
    3. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

    In case you need any additional support, please write back to us.

    Shreyas N
    Logi G Support

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