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Microfoon G533 headset nog working properly after latest software update.

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3 comments

  • Official comment
    T Arvind

    Hi Nick,

    Thanks for reaching out. We would suggest you try the steps provided below:

    ⦁ Exit G HUB by right-clicking the applet in the task tray and selecting Quit.
    ⦁ Navigate to Task Manager (CTRL+ALT+DEL).
    ⦁ NOTE: You may also need to click More Details at the bottom of the window
    ⦁ Look for LGHUB, LGHUB Agent and LGHUB Updater, right-click and choose End task on each.
    ⦁ Once those processes are ended, navigate to C:\Program Files\LGHUB and run these in order:
    ⦁ Lghub_updater.exe
    ⦁ Lghub_agent.exe
    ⦁ Lghub.exe
    ⦁ This should resolve the logo spinning issue. If it doesn’t, then make sure you’re running with admin privileges. G HUB might need to update and needs admin privileges to do this.
    ⦁ If you’re using an administrator account and the issue persists, please follow the steps in G HUB Install/Uninstall/Update Troubleshooting.https://support.logi.com/hc/en-us/articles/360023192454

    In case you need any additional support, please write back to us.

    Regards,
    Arvind T M
    Logi G Support

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  • Nick Beekhuizen

    Dear Arvind,

    I dont have the logo spinning issue.

    The only issues i am having right now is that the quality of the microfoon is piss poor after the most recent update. Before the update i could game for 3hours and never had a problem with someone hearing what i am saying. Now i cant even speak 10 minutes without someone saying, i cant hear a word you are saying. 

    I have reinstalled G-hub multiple times, everytime i get the same results. The G-hub is up to date (the update is the reason this is broken in the first place) 

     

     

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  • Daryl Seaman

    Hello Nick,

    Thank you for responding back to us.

    We kindly request you to follow the below mentioned.

    1. Go to Device Manager (WIN+PAUSE|BREAK).
    2. Click on the View tab at the top and select Devices by the container.
    3. Look for your headset/speaker and expand it. You are looking for the named device,
    4. Right-click and click Properties and then select the Driver tab.
    The Driver Provider should be Logitech - if it's Microsoft you don't need to change the driver.
    5. If the driver is Logitech, click Update Driver and then Browse my computer for driver software > Let me pick from a list... > and choose USB Audio Device.
    6. Click Next. This should update back to Microsoft's standard drivers.

    - Update to latest Logitech Audio Driver:
    1. On the same device in Device Manager, right-click on Properties and then click the Driver tab.
    2. Click Update Driver > Browse my computer for driver software.
    3. Click the Browse button to the right of Search for drivers in this location:
    Navigate to: C:\ProgramData\LGHUB\depots\2xxxx\driver_audio\ (note that although the five-digit number might be different, you are looking for a folder containing the driver audio folder).
    4. Click Next to update to the latest audio driver.

    - If issues persist:
    1. Go to Device Manager (WIN+PAUSE|BREAK).
    2. Click on View at the top and select View devices by the container.
    3. Look for your device in the list and expand it. You are looking for the named device,
    4. Right-click and select Uninstall device.
    5. Check to Delete the driver software for this device and then click Uninstall.
    6. Unplug the device and plug it back into a different USB port. It should re-enumerate and be detected in G HUB.
    7. G HUB should then download the driver for your device.

    Regards,
    Daryl Seaman
    Logi G Support

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