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7 comments

  • Official comment
    Yogeshwaran VP

    Dear Henk van Beekhuizen,

    Thank you for contacting Logitech! My name is Yogeshwaran VP and I will be helping you with any issues you have today. I understand you would like assistance with your Circle 2 camera.

    First, I would recommend you to reset the Circle 2 camera by following the below steps:

    There are two ways to reset your Circle 2 camera:

    1. Button reset
    2. App reset

    IMPORTANT: To set up Circle 2 after a reset, you need to be within 10 feet of the camera and have access to a Bluetooth® low energy device. The reset methods covered in this article erase all your saved settings. If you need to change Wi-Fi network only, see How do I set up Circle on a new network?

    Button reset:

    1. Locate the reset button on the right side of your Circle 2 camera, located opposite the speaker hole.


    2. Press and hold the reset button for 9 seconds and release when you see the light alternate magenta and green.

    Your camera settings should now be reset.
    NOTE: The camera may go offline in the app. This is expected behavior.

    3. In the Settings menu, tap Add Camera.

    4. Tap OK to confirm that you would like to add a camera to your Circle account.

    5. Set up your camera again (see How do I set up a camera in the Circle app? for instructions).
    NOTE: To set up Circle 2, you need to be within 10 ft of the camera and have access to your iOS or Android mobile device with Bluetooth® low energy technology available. 

    _________________________________________________________________________________

    App reset:

    IMPORTANT: This method will delete all recordings, saved settings, and subscriptions.

    1. Open the Settings menu.

    2. Tap More Settings.

    3. Scroll down and tap Remove Camera and tap to reset your camera settings.


    4. Set the camera up as you would a new camera. You can still add it to your existing account.

    NOTE: If this is the only camera you have, you will not be able to log into your account until you set the camera up again. To set it up, tap Setup on the app home screen. To set up Circle 2, you need to be within 10 ft of the camera and have access to your iOS or Android mobile device that has Bluetooth® low energy technology available. 

    For more information on reset instructions, please visit the below article:

    https://support.logi.com/hc/en-us/articles/360023355453

    If the issue still persists, please provide us more information to help us understand what is causing this issue:

    1. When did the issue start?
    2. Were there any changes that happened prior to the issue?
    3. What is the model of your Circle Cameras (Circle 2 Wired or Wire-Free)?
    4. Did you convert the camera to HomeKit Secure Video?
    5. Your email address associated with the account registered where the cameras are added to.
    6. What is the LED status of the camera before and after reset?

    Please notify us regarding the results at CircleTeam@logitech.com. Let me know if the suggestions above does not help resolve the issue so that we can keep working for resolution.

    If you require any further help or support, please do not hesitate to contact us. We're more than happy to help.

    Thank you for being part of our Inner Circle!

    Have a great day!

    Best regards,
    Yogeshwaran VP
    Logitech Customer Support
    #Circleit

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  • Henk van Beekhuizen

    i tried everything but i do not get the camera lightren up bleu so it will connect

     

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  • Zennifer Blonde

    Hello,

    I'm not sure what is wrong with my iPhone, but if I plug it into a power source or computer it does not charge. It has been stuck on the Apple logo and has been plugged in for an hour now and is still at 0%. Before this happened it turned off by itself earlier within the same day of use.Can you Check this please.
    Attitudestatus.org

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  • John2471

    Ik heb exact hetzelfde probleem Henk, twee van de vier camera's zijn de verbinding kwijt en blijken niet opnieuw aan te melden. Beide camera's reageren totaal niet zoals in de handleiding staat. Na een spanningsonderbreking gaat er geen blauw lampje knipperen en na 9 seconden resetten zie ik wel afwisselend rose / groen maar dat is gelijk over na het loslaten van de knop.

    Ik heb de camera's niet in HomeKit en gebruik alleen de standaard Logitech app. Iemand hier die weet hoe je een harde reset of factory reset kan uitvoeren?

    ------ Engels -------

    I have the exact same problem Henk, two of the four cameras have lost the connection and do not seem to be able to log on again. Both cameras are not responding at all as mentioned in the manual. After a power interruption, no blue light flashes and after 9 seconds of resetting I do see alternating pink / green but that is immediately over after releasing the button.

    I don't have the cameras in HomeKit and only use the standard Logitech app. Anyone here know how to do a hard reset or factory reset?

     

     

     

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  • JM

    Same issue here- Logitech said that my camera was out of warranty and there's nothing they could do since it's a discontinued product. I was even subscribing to the basic online monthly plan to be able to see my recordings. Terrible support, terrible execution of phasing out a product.

    Very bad experience and unhappy with Logitech.

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  • Henk van Beekhuizen

    Ik begrijp het echt niet. Zelfs op een product "discontinued "  de fabrikant blijft verantwoordelijk voor productie fouten of in ieder geval voor een werking zoals in de catalogus of folders was aangegeven !

    Misschien willen ze wel dat we in de toekomst naar betere producten omkijken en Logitech de rug toekeren !

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  • FOOTBALL CRAB

    I am unable to scroll down my mouse in certain web pages. Do you think it has to do with my Logitech mouse or is it website problem?

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