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Logitech capture software not working

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6 comments

  • Official comment
    Pooja B

    Hi Kei,

    Please follow the below steps :

    I. Uninstall Logitech Capture

    2. Clean boot for Windows operating system from below link:
    https://support.logi.com/hc/articles/360023183914

    3. Re-install Logitech Capture

    https://support.logi.com/hc/articles/360025141614

    4. Manual for Capture
    https://aws13-customer-care-assets.s3-us-west-2.amazonaws.com/Software/Logitech%20Capture/Logitech%20Capture%20User%20Guide.pdf

    Recommended requirements
    https://www.logitech.com/assets/65586/63/capture-video-editing-software.pdf

    Please try the steps and share the results with us.

    Regards,
    Pooja
    Logi support

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  • Toni90359576

    I am having the same issue on my iPhone. I’ve give in through the app and log in and just seeing a shirt I g green circle. No camera coverage at all. Please contact me asap.

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  • Karthik

    Hello Toni,

    Thank you for reaching out to us.

    Please be informed that Logitech Capture software is compatible with the below operating systems: 

    - Microsoft Windows 10
    - macOS 10.14
    - macOS 10.15
    - macOS 11 (Big Sur)
    NOTE: Only available for Intel Macs using Logitech Capture version 2.06 and above

    Refer to the below link to know more:
    https://support.logi.com/hc/articles/360060226873

    In case you need any additional support, please write back to us.

    Regards,
    Karthik. B
    Logi Support

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  • Karthik

    Hello Avery,

    Thank you for reaching out and for providing the information and hope this help our users. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Karthik.B
    Logi Support

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  • Alfred Scholze

    Hello Karthik.B

    When will Logitech Capture work with Mac OS Monterey 12.2? Using Macbook pro 2021 and logitech Streamcam.

    Regards Alfred S. 

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  • Karthik

    Hey Alfred,

    Thanks so much for the feedback!
    We apologize for the delay in response. We'll pass along your suggestion to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future.

    Regards,
    Karthik.B
    Logi Support

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