Logitech capture software not working

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KeiSham

• January 26, 2022 10:44

Hello,

I use logitech live stream camera and had installed Logitech capture software.
But if i click open Logitech capture, nothing happens, no error message. I just see nothing happening on my screeen.

What could be the problem?
Is it due to the pre-installed camera apps in windows 10?
Unfortunately I cannot deactivate or uninstall the Win 10 camera app.

Regards,
Singha

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• Official comment

  

  Pooja B

  • January 26, 2022 11:16

  Hi Kei,

  Please follow the below steps :
  
  I. Uninstall Logitech Capture
  
  2. Clean boot for Windows operating system from below link:
  https://support.logi.com/hc/articles/360023183914
  
  3. Re-install Logitech Capture
  
  https://support.logi.com/hc/articles/360025141614
  
  4. Manual for Capture
  https://aws13-customer-care-assets.s3-us-west-2.amazonaws.com/Software/Logitech%20Capture/Logitech%20Capture%20User%20Guide.pdf
  
  Recommended requirements
  https://www.logitech.com/assets/65586/63/capture-video-editing-software.pdf

  Please try the steps and share the results with us.

  Regards,
  Pooja
  Logi support

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  Toni90359576

  • January 26, 2022 12:13

  I am having the same issue on my iPhone. I’ve give in through the app and log in and just seeing a shirt I g green circle. No camera coverage at all. Please contact me asap.

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  Karthik

  • January 26, 2022 13:13

  Hello Toni,

  Thank you for reaching out to us.

  Please be informed that Logitech Capture software is compatible with the below operating systems: 

  - Microsoft Windows 10
  - macOS 10.14
  - macOS 10.15
  - macOS 11 (Big Sur)
  NOTE: Only available for Intel Macs using Logitech Capture version 2.06 and above

  Refer to the below link to know more:
  https://support.logi.com/hc/articles/360060226873

  In case you need any additional support, please write back to us.

  Regards,
  Karthik. B
  Logi Support

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  Karthik

  • February 01, 2022 14:49

  Hello Avery,

  Thank you for reaching out and for providing the information and hope this help our users. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

  Regards,
  Karthik.B
  Logi Support

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• 

  Alfred Scholze

  • February 12, 2022 08:50

  Hello Karthik.B

  When will Logitech Capture work with Mac OS Monterey 12.2? Using Macbook pro 2021 and logitech Streamcam.

  Regards Alfred S. 

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  Karthik

  • February 14, 2022 17:01

  Hey Alfred,

  Thanks so much for the feedback!
  We apologize for the delay in response. We'll pass along your suggestion to our team to check out. Let us know if there is anything else we can share with them or if you ever have any questions any time in the future.
  

  Regards,
  Karthik.B
  Logi Support

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