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Circle View Cameras Frequently Disconnect from HomeKit

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9 comments

  • David Gunning

    I have a similar problem, but not quite as severe. I have 3 cameras that periodically go offline. They usually come back online with an hour or so. But now, 1 of the cameras has gone offline completely. I am away on vacation and not sure what can be done to reconnect the camera. My Xfinity wifi app shows that the camera is still connected to the network, but HomeKit shows that is is non responsive.

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  • Mark Arneil

    Similar problem with one of my two cameras.  The one closest to the Gateway router is misbehaving whilst the other one is monitoring 99% of the time.  I had intended on an install with hidden wiring, but now realise I need to be able to easily access power switch the restart/reset camera.  Any ideas, or is one just a lemon?

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  • Keisha Luzzi

    Same with our circle view doorbell and we also have Orbi router with a satellite within 3 feet of the doorbell. Have had no luck with Netgear or Logitech as far as potential settings/fixes for years now.

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  • jonweeks1992 jonweeks1992

    Hi - Same issue here after upgrading to Orbi, please can you let me know your ticket number so I can mention it in the ticket I raise. Cheers

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  • David Redanz

    Hi -- the tech helping me with this problem gave me a long list of things to try. Most did not help, however, the one below helped. Since implementing this change to the Orbi router, about 48 hours, I have not had a disconnect — longest period to date!  It may take an hour for the changes to start working (very odd) but I don't know how each of these devices negotiate these features and get "synchronized." I will update if the problem returns.
    
- In the router settings, under Advanced > Setup > WAN Setup, make sure that Disable IGMP Proxying is turned off.

    Also made these changes and may be part of the solution.
- Disable fast roaming on your router/WiFi settings.
    - Disabled Daisy-Chain Topology (I didn't know that this was enabled by default and I don't need daisy-chain. Star topology is what I want. I could see the need for daisy-chain if you wanted to extend through a very large building).

    Ticket Number : 8391295

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  • jonweeks1992 jonweeks1992

    I don’t have the other two settings you mentioned (not sure if because of my model, or that I’m using wired backhaul). But I’ve changed IGMP Proxying as you mentioned - fingers crossed! Thanks for the suggestion

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  • David Redanz

    Well, I lost a camera connection after 51 hours, the other two are still up. These are the only HomeKit cameras, the other five aren't HomeKit capable and they never lose connection: Three older Amcrest security cameras and two Ring Doorbell cameras. 

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  • David Redanz

    It’s looking good now. That one camera that had disconnected, reconnected in less than an hour and has not lost connection since, about 48 hours. I will update this thread if the disconnects resume. 

     

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  • Holland Emmanuel

    This could mean your network is down, something is wrong with the power for your Circle device, the Circle device has been moved out of range from your router, or something else.

     

    MaryKayInTouch.com

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