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C310 webcam setting problem

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12 comments

  • Official comment
    Siddharth

    Hi Hamid,
     
    Thanks for reaching out. 

    Please be informed that C310 doesn't have a zoom function due to it's fixed type of Focus.  

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • hamid reza

    Even the logitech camera settings app shows "USB Video Device control" instead of the model name

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  • hamid reza

    thanks but i mean digital zoom 

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  • hamid reza

    I am unable to change the level of zoom or the panning of the camera when i use the logitech camera settings app

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  • Siddharth

    Hi Hamid,
     
    Thanks for reaching out and we apologize for the inconvenience. 

    Please be informed that C310 is not compatible with Camera Settings software now as this software does not work anymore. We are sorry to say that you cannot customize the webcam with this software.

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • hamid reza

    thanks , so what program should I use to control my webcam setting?

    and please give latest driver or firmware download link for C310 webcam because device manager shows "USB Video Device control" instead of the model

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  • Siddharth

    Hi Hamid,
     
    Thanks for reaching out.

    We request you to try Logi Webcam software available on the following link:

    Windows 8 and 10: http://www.logitech.com/pub/video/lws/lws280.exe
    Windows 7: http://www.logitech.com/pub/video/lws/lws251.exe
    Mac OS X: http://www.logitech.com/pub/video/quickcam/lws220.dmg

    Also, please be informed that there is no firmware update for this product.

    In case you need any additional support, please write back to us.

    Regards,
    Siddharth S
    Logi Support

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  • JJohn James

    Hello Hamid,

    Much obliged for connecting and we apologize for the bother.

    If it's not too much trouble, be educated that C310 isn't viable with Camera Settings programming now as this product doesn't work any longer. We are sad to say that you can't alter the webcam with this product.

    In the event that you want any extra help, kindly compose back to us.

    Respects,
    John

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  • Siddharth

    Hi John,

    Thanks for sharing this here.

    Let us know if there is anything else we can do to assist.

    Regards,
    Siddharth S
    Logi Support

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  • Kanishka Noori

    Hello, 

    I have a couple of clients who lost connection to logic tech webcam model c310 a higher version what I can do to resolve this issue I have done a driver update, windows update to roll back driver, etc none helped any solution. also, I could find a driver for C310 on the logic tech website. 

    thanks 

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  • Kanishka Noori

    forgot to mention we use Microsoft teams for our instruction and meeting. 

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  • SUJITH KUMAR C

    Hi Kanishka,

    Thanks for reaching us.

    We request you to perform the below mentioned troubleshooting steps to isolate the issue:
    1- Power off your computer
    2- Please connect the camera directly to your computer using the factory issued USB cable.
    3- Power your computer back on.
    4- Proceed to the System Report and expand ""Cameras"" and ""Imaging Devices"" in order to see if your camera is recognized by your computer.
    5- After confirming that your computer is recognizing your computer, download the Logitech Capture application using the following link.
    If the issue persists, please try on a different device

    please do let us know the outcome

    Regards,
    Sujith
    Logi support

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