C310 webcam setting problem

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hamid reza

• March 14, 2022 08:45

Hi , in Windows 10, C310 webcam settings such as zoom or focus , gamma are disabled  in all apps, even in logitech camera setting app doesn't work

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• Official comment

  

  Siddharth

  • March 14, 2022 09:12

  Hi Hamid,
   
  Thanks for reaching out. 

  Please be informed that C310 doesn't have a zoom function due to it's fixed type of Focus.  

  In case you need any additional support, please write back to us.

  Regards,
  Siddharth S
  Logi Support

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  hamid reza

  • March 14, 2022 08:49

  Even the logitech camera settings app shows "USB Video Device control" instead of the model name

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  hamid reza

  • March 14, 2022 09:16

  thanks but i mean digital zoom 

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  hamid reza

  • March 14, 2022 09:17

  I am unable to change the level of zoom or the panning of the camera when i use the logitech camera settings app

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  Siddharth

  • March 15, 2022 10:38

  Hi Hamid,
   
  Thanks for reaching out and we apologize for the inconvenience. 

  Please be informed that C310 is not compatible with Camera Settings software now as this software does not work anymore. We are sorry to say that you cannot customize the webcam with this software.

  In case you need any additional support, please write back to us.

  Regards,
  Siddharth S
  Logi Support

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  hamid reza

  • March 15, 2022 12:24
  • Edited

  thanks , so what program should I use to control my webcam setting?

  and please give latest driver or firmware download link for C310 webcam because device manager shows "USB Video Device control" instead of the model

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  Siddharth

  • March 16, 2022 12:36

  Hi Hamid,
   
  Thanks for reaching out.

  We request you to try Logi Webcam software available on the following link:

  Windows 8 and 10: http://www.logitech.com/pub/video/lws/lws280.exe
  Windows 7: http://www.logitech.com/pub/video/lws/lws251.exe
  Mac OS X: http://www.logitech.com/pub/video/quickcam/lws220.dmg

  Also, please be informed that there is no firmware update for this product.

  In case you need any additional support, please write back to us.

  Regards,
  Siddharth S
  Logi Support

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  JJohn James

  • March 24, 2022 06:47
  • Edited

  Hello Hamid,

  Much obliged for connecting and we apologize for the bother.

  If it's not too much trouble, be educated that C310 isn't viable with Camera Settings programming now as this product doesn't work any longer. We are sad to say that you can't alter the webcam with this product.

  In the event that you want any extra help, kindly compose back to us.

  Respects,
  John

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  Siddharth

  • March 24, 2022 10:41

  Hi John,

  Thanks for sharing this here.

  Let us know if there is anything else we can do to assist.

  Regards,
  Siddharth S
  Logi Support

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  Kanishka Noori

  • June 09, 2022 21:29

  Hello, 

  I have a couple of clients who lost connection to logic tech webcam model c310 a higher version what I can do to resolve this issue I have done a driver update, windows update to roll back driver, etc none helped any solution. also, I could find a driver for C310 on the logic tech website. 

  thanks 

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  Kanishka Noori

  • June 09, 2022 21:31

  forgot to mention we use Microsoft teams for our instruction and meeting. 

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  SUJITH KUMAR C

  • June 10, 2022 06:11

  Hi Kanishka,
  
  Thanks for reaching us.
  
  We request you to perform the below mentioned troubleshooting steps to isolate the issue:
  1- Power off your computer
  2- Please connect the camera directly to your computer using the factory issued USB cable.
  3- Power your computer back on.
  4- Proceed to the System Report and expand ""Cameras"" and ""Imaging Devices"" in order to see if your camera is recognized by your computer.
  5- After confirming that your computer is recognizing your computer, download the Logitech Capture application using the following link.
  If the issue persists, please try on a different device
  
  please do let us know the outcome
  
  Regards,
  Sujith
  Logi support
  
  

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