Streamcam Audio Loop - Both on Intel and M1 Mac
Answered
Hi,
I have an Logitech Streamcam and been using it for about a year but recently had to stop using it because of it's audio looping issues.
Streamcam randomly decides to pick a second or so of it's mic and just streams to that sec input. Basically just plays a loop as a mic input. There's no proper way to reproduce the issue as it happens out of no where. Sometimes even starts to happen during the meeting when I'm not even touch my keyboard and mouse.
I've been trying to reach Logitech though chat but I'm convinced that I'm not going to get a reply as I've been told to wait on the queue for three days.
I've been trying to fix this issue but it's getting much worse and frequent everyday I even unplug the cam just to make it sure. So basically it literally defeats the whole purpose of my purchase.
And to avoid the unnecessary basic steps I'll be list out the steps I've tried to fix it.
- Connected to every port of my both laptops (That makes 6 different ports and ALL issue happened on all of them. Can confirm all the USB ports are working perfectly but just streamcam
- Tried on both M1 and Intel. Issue persists on both
- Connecting the cam without any hub directly to the USB ports - without any hubs
- Big Sur and Monterey has the same issue with the same frequency. (also tried intel and M1 variations as well)
- Did a clean uninstall / re-install of GHUB
- Issue also persists when GHUB is not installed.
Also yesterday I noticed that on GHub, my streamcam's firmware version appears as Null. Right now my streamcam literally sits in the drawer as it's bugging and making me look like a clown during the meetings. I've been trying to reach Logi about this but all I can get unrelated response templates like 'turn it off and on please'
I can also see other people are having the same issue as well and Logi didn't addressed this issue other than suggesting people to unplug and replug the cam.
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Official comment
Hi Korhan,
Thanks for reaching out.
You can use the below links which will help to fix the issue:
- Please make sure your computer meets the recommended settings : https://support.logi.com/hc/articles/360042073534
- Make sure you have connected to a USB C type port and not using any USB Hub. To properly setup the device, please go through getting started : https://support.logi.com/hc/articles/360043221373
- You can download Logi Tune software for your StreamCam fromIn case you need any additional support, please write back to us.
Regards,
Sneha D
Logi SupportComment actions -
Hello, your reply kinda upsets me because you haven't read anything that I've wrote there. I want to skip this initial response and would like to get in touch with an actual technician.
I've specifically mentioned on my previous post I'm not using any hub and plugging directly to my mac. Any mac with usb-c ports are already USB 3.1 and that's why I didn't wanted to specify something that is obvious. I also mentioned that I've tried both on Intel and M1 computers which covers the 'recommended settings'.
So yes, I need an additional support please.
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Hi Korhan,
Thanks for following up. Kindly try the following.
Disconnect/reconnect webcam to the same or different USB port.
Try different software. For example, Windows Camera app.
Try on a different computer.
Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
Windows only:
Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
Check hardware compatibility and troubleshoot the connection.
Upgrade firmware if available.Regards,
Sneha D
Logi Support -
I already disconnect/reconnected. Didn't solve the issue.
I already tried on two different laptops and also tried on two fresh installs of OS'es. Didn't solve the issue.
All the USB ports are working perfectly without any problems. Didn't solve the issue.
Both laptop's operating systems are always up-to-date. Didn't solve the issue.
Firmware upgrade doesn't show up as it displays as NULL on GHUB. Logitune displays the firmware but doesn't give me any prompt whether if I'm up-to date or not when I click check for update. Didn't solve the issue.
And this thread's topic says that I'm having an issue on a Mac not windows.
I still need further support.
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Thanks for following up and we apologize for the delay in responding.
StreamCam has two front-facing microphones on each side of the lens. Therefore it's best to direct your audio towards the front of the camera. By default, StreamCam is set to pick up audio in Stereo. In Logitech Capture, you can choose to switch into Dual Mono which creates a stronger audio signal that results in a higher volume.
In addition, pairing StreamCam with an external microphone such as the Blue Yeti can significantly improve the quality of your audio.
Also, could you kindly confirm if unplugging the StreamCam USB-C and plugging back in fixes the problem immediately (while still on the call)
Regards,
Sneha D
Logi Support -
If I try to unplug and replug during the use / call, it won't get recognized again until I restart my computer. Tried twice and ruined the call. Also today people started to said there was a very loud static noise coming as well.
And, camera is pointing to my face and I don't want to purchase separate microphone just the camera is not functioning properly.
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Hi Korhan,
Thank you for reaching out. If your camera isn't detected by your computer, please try the following:
- Try a different USB port on your computer.
- Make sure the camera isn't connected to a USB hub or docking station.
- Make sure you're using the correct driver for your camera by selecting the Downloads tab on your product's support page.
- If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead.
- Try connecting the camera to a different computer.
NOTE: If your camera isn't detected by a second computer, it may be defective."
Regards,
Sha
Logi Support -
Um, I don't know how I could explain in much more simple terms but I'll try.
- I TESTED THE DEVICE ON 5 DIFFERENT USB PORTS
- ALL PORTS ARE USB 3.0 AND 3.1
- I AM NOT USING USB HUB
- I AM USING THE LATEST UPDATES AND SOFTWARES
- I TESTED THE DEVICE ON TWO DIFFERENT LAPTOPS (M1 MAC, INTEL MAC)
Please use a google translate if you can't understand what I've wrote.
This is the 4th time I'm repeating myself in the same thread and yet you're suggesting me to plug and unplug. Even on the subject of this topic says that I'm using two different laptops.
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Hi Korhan, thanks for following up on your case. We see that you have an open ticket with our Support Team. We'd love to keep the conversation going directly with the Support Team. We have reviewed your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.
Regards,
Sneha D
Logi Support -
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