Logitech C920 Webcam not Working on PC

Answered

May 29, 2022 17:40
Edited

Hi!

I just bought C920 webcam for work from home purpose but it's not working. It gets detected by the Windows 10 but i can't use it. Any solution!

According to this article https://www.cputemper.com/logitech-c920-webcam-not-working/ i have restarted my PC, reinstalled drivers, updated Windows. and i don't have antivirus software.

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3 comments

Official comment
Pooja B

May 30, 2022 02:54
Hi Jimo,

Thanks for reaching out and sorry to hear about the experience with C920. We request you to please try the below steps:

Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
Disconnect/reconnect webcam to the same or different USB port.
Try different software. For example, Windows Camera app.
Try on a different computer.
Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
Windows only:
Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
Check hardware compatibility and troubleshoot the connection.
Upgrade firmware if available.
Please feel free to skip the steps that are already been performed.

Regards,
Pooja
Logi support
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Lisa Cross

June 15, 2022 22:16
Did all of this and still no luck. I am running windows 11.
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Aravind

June 15, 2022 22:27

Edited
Hi Lisa,

Thank you for reaching out. We request you to try using the webcam on a different OS and let us know if the issue still persists to assist you accordingly!

In case you need any additional support, please write back to us.

Regards,
Aravind
Logi Support
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