Sustainability Navigation

Logitech C920 Webcam not Working on PC




  • Official comment
    Pooja B

    Hi Jimo,

    Thanks for reaching out and sorry to hear about the experience with C920. We request you to please try the below steps: 

    Make sure the webcam is connected directly to the computer and not to a hub, extender, switch, adapters or something similar.
    Disconnect/reconnect webcam to the same or different USB port.
    Try different software. For example, Windows Camera app.
    Try on a different computer.
    Logitech webcam work on UVC drivers, which are by default included in most common operating systems. Try to run Windows update or update your Mac to the latest macOS version.
    Windows only:
    Delete the webcam from Device Manager, unplug the webcam, restart the computer, and plug in the webcam again.
    Try updating graphics card drivers (for image issues) or audio drivers (for audio issues).
    Check hardware compatibility and troubleshoot the connection.
    Upgrade firmware if available.
    Please feel free to skip the steps that are already been performed.

    Logi support

    Comment actions Permalink
  • Lisa Cross

    Did all of this and still no luck.  I am running windows 11.


    Comment actions Permalink
  • Aravind

    Hi Lisa,

    Thank you for reaching out.  We request you to try using the webcam on a different OS and let us know if the issue still persists to assist you accordingly!

    In case you need any additional support, please write back to us.

    Logi Support

    Comment actions Permalink

Please sign in to leave a comment.