g915 keyboard

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Boden Johnson

• June 02, 2022 22:28
• Edited

So, I just got my keyboard and I've been trying to update it so i can access the settings, but it won't ever finish updated I left it for hours and isn't working what can i do to make it update.

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• Official comment

  

  Karan Ram

  • June 02, 2022 22:55

  Hi Boden,

  Thank you for contacting us.

  I would recommend you to please try the following troubleshooting steps and see if the issue can be fixed.

  1. Fully charged the device. Check the power switch/button.
  2. Try with a different USB charging cable or cradle and connect to a different power source.
  3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
  4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.
  5. Keep other electrical wireless devices away from the USB receiver to avoid interference.
  6. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574
  7. Update the device's firmware:
  • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
  • Launch the software, select the device from the home screen then go to Settings
  • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
  8. Windows only — check if there are any Windows updates running in the background that may cause the delay.
  9. Mac only — check if there are any background updates that may cause the delay.
  10. Try testing the device on a different computer.

  Regards

  Karan

  Logitech G Support

   

   

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  Iliana Bennett

  • June 06, 2022 03:50
  • Edited

  $250 for the wireless version, and even $200 for the wired version is a LOTY of money, and an amount that few will be able, or be willing, to spend. That having been said, overall, the new Logitech G915 LIGHTSPEED keyboard (and the G815 wired version) is excellent, and I would HIGHLY recommend it.  SurgeCardInfo.com Login

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  Karan Ram

  • June 07, 2022 16:16

  Hi Lliana,

  Thanks so much for the feedback! 

  Let us know if there is anything else we can help you or if you have any questions in the future we would be more than happy to help you with.

  Regards

  Karan

  Logitech G Support

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  Kathleen Anthony

  • June 08, 2022 11:30
  • Edited

  Hey Boden Johnson,

  Can you please tell me about that keyboard (G915) performance and quality??? I am also thinking to buy that Keyboard soon.

  Regards: KeyBlaze Crack Key

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  Karan Ram

  • June 08, 2022 22:41

  Hi Kathleen,

  Thank for contacting us.

  For more information regarding the G915 you can visit our website or clicking the link below.

  https://www.logitechg.com/en-/products/gaming-keyboards/g915-low-profile-wireless-mechanical-gaming-keyboard.html

  Regards

  Karan

  Logitech G Support

   

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