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Answered

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4 comments

  • Official comment
    Saurav T

    Hi All,

    Thanks for reaching out. We would suggest you try the steps provided below:

    ​• Clean dust/dirt using a Q-tip or a compressed can of air

    • Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender ​

    • Update the device's firmware

    Download and install Logitech G-Hub (Available here: https://support.logitech.com/software/lghub)
    Launch the software, select the keyboard from the home screen then go to Settings
    If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

    • Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by force closing it

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi G Support

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  • Shrivathsa

    Hey Iliana, 

    Thanks for reaching out. 

    We are glad to know that the issue has been resolved. Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.

    Regards,
    Shrivathsa
    Logi G Support.

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  • zeeshan haider

    thanks a lot for your help!

    @Shrivathsa

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  • Sha S

    Hi zeeshan,
    Thank you for reaching out. You're welcome! Let us know if you have any questions or concerns any time in the future.
    Regards,
    Sha
    Logi G Support

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