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mian rana

• June 19, 2022 07:07

G910 Orion Spectrum RGB Mechanical Gaming Keyboard - Unresponsive/double keys 

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• Official comment

  

  Saurav T

  • June 21, 2022 01:53

  Hi All,

  Thanks for reaching out. We would suggest you try the steps provided below:

  ​• Clean dust/dirt using a Q-tip or a compressed can of air
  
  • Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender ​
  
  • Update the device's firmware
  
  Download and install Logitech G-Hub (Available here: https://support.logitech.com/software/lghub)
  Launch the software, select the keyboard from the home screen then go to Settings
  If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
  
  • Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by force closing it

  In case if you need any additional support, please write back to us.

  Regards,
  Saurav T
  Logi G Support

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• 

  Shrivathsa

  • June 24, 2022 06:49

  Hey Iliana, 

  Thanks for reaching out. 

  We are glad to know that the issue has been resolved. Please do not hesitate to reach out to us for any further assistance. We would be more than happy to assist you anytime.
  
  Regards,
  Shrivathsa
  Logi G Support.

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• 

  zeeshan haider

  • July 06, 2022 20:48

  thanks a lot for your help!

  @Shrivathsa

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• 

  Sha S

  • July 06, 2022 22:16

  Hi zeeshan,
  Thank you for reaching out. You're welcome! Let us know if you have any questions or concerns any time in the future.
  Regards,
  Sha
  Logi G Support

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