No Support for 2 and a Half Months A Disgraceful Company

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Erem Alpa Üçüş

• June 20, 2022 10:11

We have a company that is incapable of creating and responding to a return label every 2 and a half months. I opened ticket #[Removed by Moderator]on April 14th and they asked for my confirmation to take the product back. I confirmed. Then they said the return label will come within 48 hours, totally false. It's been 1680 hours and nothing has come. They keep saying I'm connecting to support 48 hours but it's a complete lie. Already 5 days ago, the request was closed as a result of their own mistakes. Maybe it's not a mistake, they just closed it because they wanted to close it. They try to look good to you so much that when you write a message in the community, they respond as if they are interested, but they are not interested. There is never any response. Now, an authorized person responds to this, we conveyed it so that a response will come as soon as possible. I'm telling you, if you're reading an authority to answer this, don't give such an answer. If you give such an answer because it will be understood that you answered without reading. I don't want to read a forwarded response that will be dealt with in any way. I've already bought the last product from a company that has a disgraceful support like you. If there are people reading this, if you're thinking of buying it, don't buy it. They are incapable of even creating a return label in 2 and a half months.

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• Official comment

  

  Shreyas

  • June 20, 2022 10:39

  Hi Erem,

  Thanks for reaching us. We truly apologize for the inconvenience this may have caused you. We see there is an ticket with the same. We have reviewed your case and will contact you back via email at the earliest.

  Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

  Regards,
  Shreyas N
  Logi G Support

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  Erem Alpa Üçüş

  • June 23, 2022 09:41

  It's been 3 months and there is nothing but your fudge answers. To cover your mistake, you are making the old ticket closed.

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  VASANTH J

  • June 23, 2022 11:14

  Hi Erem, 

  Thanks for reaching out. 

  We have noticed that you have a ticket open with our support team in regards to the above issue. We would  love to keep the conversation going directly with the Support Team. Our team is reviewing your ticket and they will follow up as soon as possible.  Let us know if you have any questions in the meantime as the conversation gets going via email or in the future as the team gets in contact. 

  Regards,
  Vasanth
  Logi support.

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  Bobby Messinger

  • June 25, 2022 19:43

  It's been three months and there may be not anything however your fudge answers. To cowl your mistake, you're making the antique price price tag closed. Do now no longer hesitate to allow us to understand when you have any questions because the crew follows up or within side the interim because the communique maintains there.

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