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Logitech C920e Won't Connect to G-Hub

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4 comments

  • Official comment
    Aravind

    Hi Tate,

    Thank you for reaching out. We apologize for the delay in response. Please try and check the steps from the link below and check if this helps you resolve the issue:
    https://support.logi.com/hc/articles/360036180213

    In case you need any additional support, please write back to us.

    Regards,
    Aravind
    Logi Support

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  • Tate Andersen

    And before someone says it, yes, I've uninstalled G Hub and reinstalled. It didn't work. And I am on the latest version, I checked. 

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  • VASANTH J

    Hi Tate,

    Thanks for reaching out. 

    Please be informed that the C920e webcam is compatible with LogiTune. We would suggest you use the LogiTune software. LogiTune allows you to customize your C920e's settings and save the most recent changes even after restarting your computer. It also provides firmware updates for your C920e when they become available.
    LogiTune application can be found here: https://www.logitech.com/video-collaboration/software/logi-tune-software.html  

    In case you need any additional support, please write back to us.

    Regards,
    Vasanth
    Logi Support.

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  • Brandyn deMasi

    Yah,  having the same problem, about ready to send this crap back and go with a different company.  I've been a logitech user for more than 20 years but their product quality lately has been in the toilet.  Have G series speakers, keyboard, mouse, mousepad, headset, because they worked well, but they're older ones.  Every new product I get from logitech is worse than the last one, with a different software to install and clutter up my system tray.  Thought a c920 would be a great choice for streaming since the mic is disabled and I'll be using a real microphone, but no... logitech capture doesnt see it, g hub doesnt see it, only the camera connect software sees it but can't output TO logitech capture through any method I can see other than just screencap.  Also terrible support telling him to use another software.  If he's using g hub for his other peripherals and its considered compatible then offer support or take it off the compatibility list.

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