This article applies to the following products:
QuickCam 11.0
QuickCam 11.1
QuickCam 11.5
QuickCam 11.7
QuickCam 11.8
QuickCam 11.9

System Requirements

Windows XP (32 and 64 bit)

• Pentium® 4 1.4 GHz or AMD Athlon® processor 1 GHz
  (Pentium 4 2.4 GHz recommended)
• 128 MB RAM (256 MB RAM recommended)
• 200 MB free hard drive space
• 16-bit color display adapter
• OS-compatible soundcard and speakers
• 1.1 or 2.0 USB port

Windows Vista (32 and 64 bit)

• Pentium® 4 2.4 GHz
  (2.8 GHz recommended)
• 512 MB RAM (1 GB RAM recommended)
• 200 MB free hard drive space
• 16-bit color display adapter
• OS-compatible soundcard and speakers
• 1.1 or 2.0 USB port
  
  

Supported QuickCam 11.0 Devices
If your camera is supported under QuickCam 11.0, there will be a software download available under the specific camera's Downloads page

You can also refer to the chart below to determine if your camera is supported under QuickCam 11. If your camera is supported, you will have drivers available within the QuickCam 11 installation package. Supported cameras will also allow full Logitech technical support regarding QuickCam 11 issues should they arise.

Note: It’s best to determine your cameras 8 level part number information prior to continuing. Please see article 360023373333 for instructions. Once you have verified your 8 level part number, the chart below can be utilized to determine if your camera is fully supported under QuickCam 11.0.

Software features:

• User experience, interface and functionality of the QuickCam 11 software application is consistent with earlier 10.x releases
• Additional support for upcoming Logitech cameras
• Additional features added for upcoming Logitech cameras
• "Windows® Update" driver support, and "Automatic Logitech Update" support to install latest available software.
• User Interface updated to allow user to select the quality of the image being saved (e.g. JPEG compression).

What's new in this release:

• Server Busy has been addressed and no longer present.
• LED Control On/Off on supported cameras
• Installation time has improved.
• Auto Focus for supported cameras

Installation Notes

• For correct installation of the QuickCam, it is necessary to install the software BEFORE connecting your Logitech USB camera to the computer. The Windows hardware wizard may start if you connect the device prior to software installation. If the message "An unknown device has been detected." is displayed, click on the Cancel button and continue with installation instructions on the quick start guide.
• You will need to have Administrator privileges to install the QuickCam software under XP and Vista.
• Windows 2000 is no longer actively supported; however, if QuickCam is installed on a Windows 2000 system, then the last supported QuickCam release for Windows 2000 will be installed (e.g. 10.5.1).
• If you are running any anti-virus or anti-spyware utilities, please allow Logitech software to register itself or some features may be missing or malfunction.
• The QuickCam software requires Internet Explorer 6.0 or later for proper operation.
• For Windows XP users, Service Pack 2 is required for application installation.
• Installation of QuickCam 11 will make reference to QuickCam 10 installation path.
• During the connect camera portion of the installation, there may be a delay in recognizing the camera. This delay is expected not to exceed 30 seconds.
• If after the installation the camera is not detected. Simply disconnect and reconnect the camera. If using a hub, it is highly suggested to connect to a hub that is directly connected to the host system.
• When connecting a Logitech camera (UVC-enabled) under Vista OS, there is an automatic check for updated Logitech drivers from Windows Update. If there is an available driver, it can be downloaded and installed.
  

  NOTE: Logitech will post updated drivers on Windows Update, as they become available. If using this software under Win 2K or XP SP2 it is recommended to check the Windows Update site or Logitech Website for occasional updated releases.Once a driver is downloaded and installed from Windows Update, there will be a check to ensure the matching software release for QuickCam software is also installed. If it is not,then Logitech will provide an application that allows one to update from CD or check the Logitech website if one so chooses. If available the software will be downloaded and installed.It is recommended that if one is upgrading from XP (32 bit) to Vista (32 bit) with an older release of QuickCam software, that one checks the Logitech Website for the latest software release.

Known Issues and Expected Behavior

• Executable will reference QuickCam 10.exe.
• For proper camera functionality, please be sure to have the latest Windows updates and service packs installed.
• If Windows Installer 3.1 (KB893803) is not installed on the system, the software will do so before continuing installation.
• To avoid any video or audio compatibility issues, please be sure to have the latest drivers for your video and sound cards installed.
• QuickCam Orbit/Sphere MP mechanical pan, tilt and face tracking is not supported above 640 x 480.
• Video Effects and Privacy Shades will function in Vista 64 and Windows x64 only when using 32 bit applications.
• CPU consumption may be a bit higher when using video effects on AMD processors.
• Some Legacy Camera's driver support has been removed from QuickCam 11
  • QuickCam Pro 4000
  • QuickCam Orbit/Sphere
  • QuickCam Image
  • QuickCam Easy/Cool 
     

Troubleshooting

"Camera is currently in use by another application"

• If you receive an error of this type, check the following:
  • Another application may be utilizing the camera. Only one application can use the camera at a time.
  • Verify that the camera is connected to the USB port.
  • Verify that the USB port on the computer is enabled (check the computer documentation)
  • The USB port is not functioning. Connect it to another port. If using the camera on a hub, connect directly to the back of the computer.
  • The camera driver is not installed. Reinstall the QuickCam software.

“An error occurred in the Software” when attempting to use Video Effects.

• If you receive this error, reboot the system. This is usually the result of a Instant Messaging (IM) Client installing in admin mode when they should be installing in User mode. Contact the particular client to find out when installation will support user mode. Rebooting the system corrects this problem.

Poor audio experience when having an audio conversation using 3rd party application.

There are situations where the desired expected improvements using Automatic Echo Cancellation and/or Noise suppression, do not provide the optimal experience. In these situations it is suggested to first disable Noise Suppression if it is enable, and then Cancel Echo. In most cases disabling Noise Suppression for a client application will address the problem.

• New video effects (e.g. Video Masks) have been included on supported cameras
• Addresses white list issues with 3rd party security software.

Camera features

• Support for the following cameras added in the QuickCam 11.1 release 
  

Software Features:

• Windows Update support for Drivers, and Automatic Logitech Update support to install latest available software.
• User experience and functionality of QC software application is consistent with earlier 11.0 release with the additional video effects that were added: Video Masks.

Installation Notes:

• In some circumstances, additional reboot messages may be encountered at end of installation.
• During upgrades from older QC releases, the user may be presented with additional dialogs noting windows configuration occurring. Before moving forward with the installation, the user should wait for all dialogs to disappear and allow time for the configuration to complete.
• During upgrades the installation may fail because of an MSI package exception. Currently this issue is identified as a MSFT issue.
• Connecting/Disconnecting a camera during installation may result in an exception error.
• Installation time on recommended systems remains under 6 minutes.
• Some ASUS motherboards with 4GB of RAM require disabling of memory mapping from BIOS. 

Application Notes:

• Recording audio and video over 90 minutes results in no audio in playback.
• If UVC drivers use is preferred, it is recommended to update to the latest UVC driver version – Please see Microsoft® Article ID KB899271 for additional details.
• Depending on the IM being used for audio related conversations, our AEC may actually adversely affect the audio experience. In those cases it is suggested to disable our AEC and noise suppression.
• Video Effects incur higher CPU utilization on AMD family of processors.
• If using Excel 2007 while streaming quickcapture there is a chance EXCEL will hang (reboot required to recover). Suggest not streaming while Excel 2007 in running. 
  

Please also see the "readme.htm" file for additional details. After installation this file can be opened from the following locations:
C:\Program Files\Logitech\QuickCam\readme.html

• HQV(High Quality Video) for QuickCam Pro 9000, QuickCam Pro for Notebooks and QuickCam Orbit AF
• YouTube upload support
• FastCapture
• How to Help (Resource Guide)
• New Driver Installation
  

Camera features

The following cameras that were part of QuickCam 11.0 / 11.1 are no longer supported under QuickCam 11.5

Software Features: 

• An underlying failure related to VideoEffects causing an error and never working has been addressed.
• The plug/unplug event that could result in the audio in (mic) not synchronizing with the video camera has been addressed (please see the readme note to check the settings)

Installation Notes:

• With the updated MSFT driver framework installation in place, there will now be two driver packages residing under add/remove programs when upgrading to11.5 from an earlier release.
• Numerous warning messages in the event log are still present.
• Some Asus motherboards with 4GB of RAM require disabling of memory mapping from BIOS for the QuickCam software to work properly. This issue has been addressed by Microsoft®.
• A driver only install will not provide the support for 30 fps using Skype, entire installation of 11.5 is required.
• Windows Live Mail, is no longer supported (since 11.1) as an option for an email client on the settings pane.  This is not a MAPI complaint email client, so pics/vids cannot be sent.
• Systems that have HD audio (WaveRT) will prevent the AEC (Acoustic Echo Cancellation) from being available to those cameras that support the feature.
• After installation, review the desired settings on the application pane of the QuickCam installation, to ensure the desired audio in, email client, and other settings are consistent with desired intent and setup.

Application Notes:

• Recording audio and video over 90 minutes results in no audio in playback.
• Depending on the IM being used for audio related conversations, our AEC may actually adversely affect the audio experience. In those cases it is suggested to disable our AEC and noise suppression.
• After installation, the Logitech Updater (LU) will appear. The check for updates is now based on camera PID
• Given the appropriate bandwidth (384kbs) and dual core systems when used in conjunction with QuickCam Pro 9000, QuickCam Pro for Notebooks or QuickCam Orbit AF with Skype 3.6 or above, users will be able to enjoy video calls at 30fps.

Important Notes:

• For correct installation of the QuickCam software, it is necessary to install the software BEFORE connecting your Logitech USB camera to the computer. The Windows hardware wizard may start if you connect the device prior to software installation. If the message "An unknown device has been detected." is displayed, click on the Cancel button and continue with installation instructions on the quick start guide.
• All additional cameras features and functionality consistent with earlier QC 11.x releases

QuickCam 11.7 Release Notes: 

• Added support for the following cameras:

QuickCam 11.8 Release Notes:

What is new in this release

• Reduced CPU utilization mainly noticeable on INTEL systems.
• Concern over audio in (mic) not matching what may be expected has been addressed included additional messaging to users.
• AEC has been removed.

Legacy issues from 11.5 addressed:

• Live preview is breaking when Neonize fun filter is enabled
• Get more Video Effects button is missing for QC Deluxe for notebooks
• A bang (code 10) on the imaging device and a bang (code 32) on the mic after upgrade scenario (AEC Lost)
• Numerous Warnings messages in EVENT LOG regarding MSI Installer
• System takes over 5 minutes to restart the system in XP32
• Installation error with 11.5/11.7 release - Error code 1720, 1722 and 2738

Software Features:

• User experience and functionality of QC software application is consistent with the earlier 11.5/11.7 release
• Additional audio dialog warning to assist users when microphone is not what is expected
• Updated IPP library calls and color pipe changes improve INTEL based systems with reduced CPU utilization. AMD is also reduced, but still remains higher than INTEL
• Users running Vista should update to SP1 to help address audio issues which are resolved with the service pack
• Resource Guide has been updated with the HELP Dashboard and links to online content
• AEC has been removed. Only Noise Suppression will be loaded and used

Installation Notes:

• Occasionally, the camera plug and/or unplug event is missed and hence software application may not reflect appropriate state for feature and functions or even the camera itself. Another attempt at plug/unplug should correct or additional plug into another port, or reboot.
• With the updated MSFT driver framework installation in place, there will now be two driver packages residing under add/remove programs with upgrading from any release below 11.5.
• Connecting/Disconnecting a camera during installation may result in an exception.
• Installation time on recommended systems remains around 5 minutes.
• Some ASUS motherboards with 4GB of RAM require disabling of memory mapping from BIOS and this is related to MSFT. There is a patch for this.
• Windows Live Mail, is no longer supported (since 11.1) as an option for an email client on the settings pane. Not MAPI compliant, so pics/vids can not be sent.

Application notes:

• Overall GUI is consistent with 11.5/11.7 implementations.
• It is recommend if a user is playing around with and want to use UVC drivers for the cameras supporting this that they update and use the latest UVC driver - KB899271.
• AEC is no longer an available option for the user. The user can only choose to select/enable Noise Suppression. The Noise Suppression algorithm used in 11.80 is newer (previously only available for QC Orbit AF) and from another vendor than in past releases.
• Video Effects incur higher CPU utilization on AMD family of processors.
• Given the appropriate bandwidth (384 kbs) and dual core systems when used in conjunction with QC Pro9000, QC Pro for Notebooks or QC Orbit AF with the Skype 3.6, users will be able to enjoy video calls at 30fps.
• For Logitech customer that own that one the following devices, it is recommended not to upgrade to QC11.8 as you will lose the basic functionality of Face Tracking, Video Effects and Privacy Shade.
  • QC Pro5000 - 861205
  • QC for Notebooks Pro - 861209
  • QC for Notebooks - 861202
  • QC Communicate STX - 861194
  • QC Fusion - 861196
  • QC For Notebooks Deluxe - 861200
  • QC Orbit MP - 861207

NOTE: The above mentioned cameras are fully supported with all the advanced features under QuickCam 11.1.

QuickCam 11.9 Release Notes:

What is new in this release:

• Install flow changes to allow for check for updates
• Four new languages supported: Russian, Turkish, Polish and Greek
• Communication Helper process has been removed
• As noted with 11.8 -- AEC has been removed. Only Noise Suppression will be loaded and used
• Video Effects has been updated to function with specific applications. It the application is not supported, one will encounter an error dialog box. The error references an error code number, which means that video effects is not supported with the desired application
  

  Supported 3rd party applications with Video Effects feature:

  • Yahoo
  • WLM
  • Skype
  • AOL
  
  

  Sofware Features:

  • User experience and functionality of QC software application is consistent with the ealier 11.7/11.8 release.
  • Additional warning during install, for cameras the are not supported by the 11.9 release.
  • Additional dialog notification to inform users when not connected to a UBS 2.0 high-speed port.
  • Diagnosic tool provided to capture data and logs.
  
  

  11.8 issues addressed:

  • Netmeeting crashes when used in conjuctions with Logitech drivers
  • LVPRCSRV exceptions addressed (cause remote log-in and fast user swiching)
  • Issues related to upgrading from a previous version:
    • Drivers not loading
    • Install not streaming or recognizing camera during camera connect
    • Installation just disappears during step 3
  
  

  Installation Notes:

  • Various SIS chipsets require the hardware acceleration to be disabled for video streaming.
  • The installer process has been updated to address issues with upgrade failures for some users.
  • Web cameras must now be connected to your computer before installing the software.
  • Potential initial installation issue may arise with the timing of the camera plug event, and this may result in camera not being recognized by QuickCam. The following step(s) are recommended and may immediately address the issue:
    • Unplug and replug the camera into the same USB port
    • Unplug and replug into another port
    • Exit the Quickcm application and relaunch
  • QuickCam 11.9 will only be available through the Logitech Updater (LU) for users with a previous QuickCam release installed