There are several reasons why the diNovo Media Desktop Laser mouse may not hold a charge. This article will highlight the most common problems and offer solutions to fix this issue.
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Make sure the charging contacts behind the mouse are clean of dirt or debris. If the copper contacts need cleaning, use a soft cloth and wait until the contacts are dry before placing the mouse in the charger.
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Check that the AC power adapter is firmly connected to the back of the charging cradle and is plugged firmly into a working AC power outlet.
NOTE: If the AC power adapter is plugged onto a surge protector, make sure the surge protector is powered on and working properly.
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Place the mouse firmly into the charging cradle. The light will turn green and blink upwards, indicating the mouse is charging.
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If there is no light, try to re-seat the mouse on the cradle to ensure the contact points behind the mouse touch the contact points on the charging cradle.
Additional Information
You can also refer to Knowledge Base article 360023379793.
Important Notice: The Firmware Update Tool is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Preference Manager is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Control Center is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Logitech Connection Utility is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The Unifying Software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
Important Notice: The SetPoint software is no longer supported or maintained by Logitech. We highly recommend using Logi Options+ for your supported Logitech devices. We are here to assist you during this transition.
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