If your earbuds are not working as expected, try the following:
-
Make sure your Jaybird FREEDOM headphones and your Bluetooth device are charged.
-
Complete a reset of your headphones. See “ How do I reset my headphones?” for help with resetting your headphones.
- If your headphones continue to turn off, please contact customer experience. Contact Jaybird SUPPORT
The device stops playing music
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Make sure your FREEDOM headphones and Bluetooth device are charged.
- If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
- Check your player or music streaming settings on your Bluetooth device.
- Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.
- Complete a reset of your headphones. See “ How do I reset my headphones?” for help with resetting your headphones.
- If your headphones continue to stop playing music, please contact customer experience. SUPPORT
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