If your earbuds keep turning off or your device stops playing music, try the following:

1. Make sure your Tarah earbuds and your Bluetooth ® device are both charged. For the best charging connection, make sure your charging cradle is clean of dirt and grime.
2. Complete a reset of your earbuds. See “How do I reset my earbuds?” for instructions on how to do this.
3. If your earbuds continue to turn off, please Contact Us. 

If your device stops playing music

1. Make sure your Tarah earbuds and Bluetooth device are both charged.
2. If swapping between devices on a multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
3. Check your player or music streaming settings on your Bluetooth device.
4. Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.
5. Complete a reset of your earbuds. See “HOW DO I RESET MY EARBUDS?” for instructions on how to do this.
6. If your earbuds continue to stop playing music, please Contact Us.