If your wireless mouse has USB connection or pairing issues, try inserting the receiver directly into a USB port on your computer, checking the battery, and restarting your host device.

Check wireless receiver and connection

• Ensure the wireless receiver is fully inserted into a direct USB port on your computer.
• Avoid using USB hubs. Move the receiver to a different port to rule out port issues or interference.
• Check for wireless interference from other devices and try re-pairing using Logi Options+ or G HUB.

Check battery and Bluetooth connection

• Ensure your mouse is fully charged or has fresh batteries installed.
• Verify that Bluetooth pairing is active or toggle Bluetooth on your host device.
• Check for physical obstructions between your mouse and the wireless receiver or host device.

Restart your host device

• Restart your computer, phone, or tablet (for USB-C connections).
• If you use a USB hub, try connecting your mouse directly to the host device.

Check system permissions

• Windows: Look in Device Manager for warnings or an Unknown Device entry.
• macOS: Check USB accessory permissions in System Settings.
• iOS or Android: Allow the accessory to connect when prompted.

Reduce USB interference

• Disconnect unused USB devices.
• Move your mouse closer to the computer.
• If your product also uses Bluetooth, remove old or duplicate pairings from your device settings.

Update Logitech software and system

• Install or update Logi Options+ or G HUB.
• Reconnect your mouse after updating the software.
• Install any pending system updates on your computer or mobile device.

Reset the wireless receiver

1. Unplug the wireless receiver from the USB port.
2. Wait 10 seconds.
3. Reconnect the receiver to the USB port.

Test on another computer or phone

• If your mouse works on another device, the original computer may have a USB port or permission issue.
• If your mouse fails on all devices, the cable, receiver, or hardware may require attention.

Clean the USB ports

• Gently remove dust from the USB ports using a soft brush or compressed air.
• Avoid using metal tools while cleaning. Alternatively, use mild isopropyl alcohol to clean the USB connector on the cable.

If none of these steps resolve your issue, contact Logitech Support for additional guidance.