If your wireless mouse disconnects unexpectedly or behaves abnormally when connected to a USB receiver, try these troubleshooting options to restore a stable connection:

Check power and basic setup

• Make sure your mouse is turned on.
• Replace or recharge the battery if needed.
• Ensure the wireless receiver is fully plugged into a USB port on your computer.

Try a different USB port

• Move the receiver to another USB port on your computer.
• Avoid USB hubs or monitor ports. Connect directly to a port on your computer.
• For desktop users, try the front USB ports for better signal.

Reduce signal interference

• Keep the receiver close to your mouse.
• Use an extension cable if your product includes one.
• Move the receiver away from USB 3.0 drives, Wi-Fi routers, or metal surfaces.

Re-pair your mouse

1. Open Logi Options+ or G HUB.
2. Follow the on-screen steps to add or reconnect your mouse.
3. If your mouse has a pairing button or switch, activate it.

Restart your computer

• Restarting your computer refreshes USB drivers and wireless connections.
• Wait a few seconds after rebooting for the receiver to reconnect.

Test on another computer

• Plug the receiver into another computer.
• If your mouse works on the second computer, you may need to check driver or USB settings on your original computer.

Check for hardware issues

• Inspect the receiver for physical damage.
• Confirm all detachable cables or pass-through ports are securely connected.

Reset your mouse

• Turn off your mouse, wait a few seconds, and turn it back on.
• Follow any model-specific reset instructions on Logitech Support.

If the issue continues

• Try one more USB port and remove other wireless receivers nearby.
• Visit Logitech Support for additional guidance.