If your earbuds keep turning off, or your device stops playing music, try the following:
If your earbuds keep turning off:
- Make sure your X4 earbuds and your Bluetooth ® device are both charged.
- Complete a reset of your earbuds. See the instructions in How do I reset my buds? for more information.
If your device stops playing music:
- Make sure your X4 earbuds and Bluetooth device are both charged.
- If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
- Check the player or music streaming settings on your Bluetooth device.
- Make sure you are not accidentally pressing the Middle Button on the inline remote.
- Complete a reset of your earbuds.
- See the instructions in How do I reset my buds? for more information.
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