If your earbuds keep turning off or your device stops playing music, try the following:
- Make sure your Tarah earbuds and your Bluetooth ® device are both charged. For the best charging connection, make sure your charging cradle is clean of dirt and grime.
- Complete a reset of your earbuds. See “How do I reset my earbuds?” for instructions on how to do this.
- If your earbuds continue to turn off, please Contact Us.
If your device stops playing music
- Make sure your Tarah earbuds and Bluetooth device are both charged.
- If swapping between devices on a multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
- Check your player or music streaming settings on your Bluetooth device.
- Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.
- Complete a reset of your earbuds. See “HOW DO I RESET MY EARBUDS?” for instructions on how to do this.
- If your earbuds continue to stop playing music, please Contact Us.
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