This guide focuses on G HUB issues that require complete reinstallation. Use this when the service restart guide is not enough to resolve problems such as:
- Stuck loading screen with endless logo animation
- Failed launches after updates
- Missing from Programs list (cannot uninstall normally)
- Not detected after system updates
On Windows
Prerequisites: Enable Hidden Files
Before proceeding, you must configure Windows to show hidden system files:
Step 1: Access File Explorer
- Press Windows key → Type "This PC" → Press Enter
- Double-click your C:\ drive to open it
Step 2: Configure Folder Options
- Click the "View" tab in the ribbon
- Click "Options" → Select "Change folder and search options"
- In the "View" tab of Folder Options:
- Select "Show hidden files, folders, and drives"
- Click "Apply" → Click "OK"
Option 1: Automatic Reinstallation (Recommended)
Method A: Restart G HUB’s service
- Visit: G HUB service restart Guide
- Follow the steps provided
- Test G HUB functionality after completion
Note: If Method A fails, proceed to Method B below.
Method B: Automatic reinstallation
- Download the latest G HUB installer: Official G HUB Download
- Run the installer - it should detect the broken installation
- Click "Reinstall" and wait until completion. This uninstalls and reinstalls G HUB
- G HUB should now start correctly. If not, proceed further in this guide
Option 2: Manual Removal & Reinstall
Use this method when the automatic option fails:
Step 1: Terminate All G HUB Processes
- Press Ctrl + Alt + Del → Select "Task Manager"
- End these processes (if present):
- LGHUB.exe → Right-click → "End task"
- lghub_agent.exe → Right-click → "End task"
- lghub_updater.exe → Right-click → "End task"
Step 2: Remove User Data
- Navigate to: C:\Users\[YourUsername]\AppData\Roaming
- Locate and delete the "LGHUB" folder
- Confirm deletion when prompted
Step 3: Remove Program Data
- Navigate to: C:\ProgramData
- Locate and delete the "LGHUB" folder
- Confirm deletion when prompted
- Locate and delete the "old.LGHUB" folder if it exists
- Confirm deletion when prompted
Step 4: System Restart
- Save any open work
- Restart your computer
Step 5: Fresh Installation
- Download the latest G HUB installer from the official link
- Run the installer
- Follow the installation prompts
- Launch G HUB and verify functionality
Troubleshooting Tips
Common Issues & Solutions
- "Access Denied" errors: Ensure you're running as Administrator
- Folders won't delete: Restart computer and try again
- Installation fails: Temporarily disable antivirus during installation
- Missing AppData folder: Type the full path in File Explorer address bar
If issues persist
Advanced Support Options
- Check Windows Updates: Ensure your system is fully updated
- Contact Support: If all options fail, contact Logitech support with:
- Your specific error messages
- Windows version information
- Steps you've already attempted
Prevention Tips
- Regular Updates: Keep G HUB updated through the built-in updater
- Clean updates: Never exit or force exit G HUB while an update is in progress
- Clean Shutdowns: Always quit G HUB properly before system shutdown
On macOS
Solution Options (Try in Order)
Option 1:
- Drag the G HUB icon to the trash to uninstall the software
- If this does not work, wait a few seconds and then try to uninstall again
Option 2:
Step 1: Quit all G HUB processes
- Right-click the G HUB icon in your menu bar (top-right corner of screen)
- Select "Quit G HUB" from the dropdown menu
- Alternative: Press Cmd + Q while G HUB is active
- Verify closure: Ensure all G HUB windows are completely closed
Step 2: Remove G HUB data
- Navigate to: /Applications
- Locate and delete the "lghub.app" folder
- Navigate to: /Users/shared/
- Locate and delete the "LGHUB" folder
- Navigate to: /Library/Application Support/
- Locate and delete the "LGHUB" folder
- Navigate to: /Library/LaunchAgents
- Locate and delete the “com.logi.ghub.plist” file
- Navigate to: /Library/LaunchDaemons
- Locate and delete the “com.logi.ghub.updater.plist” file
Step 3: System Restart
- Save any open work
- Restart your computer
Step 4: Fresh Installation
- Download the latest G HUB installer from the official link
- Run the installer
- Follow the installation prompts
- Launch G HUB and verify functionality
If issues persist
Contact Support: If all options fail, contact Logitech support with:
- Your specific error messages
- MacOS version information
- Steps you've already attempted
Prevention Tips
- Regular Updates: Keep G HUB updated through the built-in updater
- Clean updates: Never exit or force exit G HUB while an update is in progress
- Clean Shutdowns: Always quit G HUB properly before system shutdown
Remarque importante : L’outil de mise à jour du micrologiciel n’est plus pris en charge ni maintenu par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
Remarque importante : Logitech Preference Manager n’est plus pris en charge ni maintenu par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
Remarque importante : Logitech Control Center n’est plus pris en charge ni maintenu par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
Remarque importante : L’utilitaire de connexion Logitech n’est plus pris en charge ni maintenu par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
Remarque importante : Le logiciel Unifying n’est plus pris en charge ni maintenu par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
Remarque importante : Le logiciel SetPoint n’est plus pris en charge ni géré par Logitech. Nous recommandons vivement d’utiliser Logi Options+ pour les dispositifs Logitech pris en charge. Nous sommes là pour vous aider pendant cette transition.
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