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MX Keys for mac : < and @ key swapped with AZERTY FR on windows 10

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Pilou

Hello,

I have the same problem with my MX Keys for mac I received today.
I'm using it on windows10 and macOS BigSur.

I forget to mention that I own a AZERTY FR keyboard.

On macOS there is no problem at all. But on Windows, I have the @ in the place of < key and vice versa.
I didn't find another keys with this problem, only the < and @ keys interverted...

How can I interverted them ??

Thank you.

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Commentaires

10 commentaires

Date Votes
  • Commentaire officiel
    Manjit S

    Dear Customer, from your message, I understand that you wish to use your devices seamlessly to switch between devices. Hence, I request you please install the Logitech Options Software and try the steps below:

    https://support.logi.com/hc/articles/360023196434-Flow-network-setup-check-for-Windows

    https://support.logi.com/hc/articles/360023196954-Flow-network-setup-check-for-Mac

    https://support.logi.com/hc/articles/360023179814-Logitech-Options-log-submission

    Meanwhile, I would like to continue the conversation directly with the support team. Now we will create a new ticket. The team will review your case and get back to you by email as soon as possible. Feel free to let us know if you have any questions on the team to follow up or continue the conversation.

    regards,

    Manjit S

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  • Pilou

    Hello,

    Thanks for your answer, but you you have not correctly interpreted what I said.

    I already had installed Logitech Option on my computers (mac & windows), and I already can seamlessly  switch between devices. That is not my demand.
    What I asked, is to have the mac layout on windows without swap of some keys.
    As I reinstall (by formating my SSD) windows 10, I can see that the Apple Layout isn't installed with Option at all... So, under windows10, the MX Keys for mac have a standard AZERTY FR layout, not an Apple mac layout.

    I'll go to see the ticket you opened.
    Thanks anyway.

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  • pcp

    hi..

    i have a similar (the same..) issue with my "qwertz" DE Layout.. the keys ^+° and <+> are swapped. 

    Logi Options in most recent version already is installed on my mac and on the 'work' w10 device.

    Any advice? Any option to change on logitech side?

    Or do i really have to use the kbdedit Tool  (http://www.kbdedit.com) ?  

    Thanks and kind regards,

    pcp

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  • Pilou

    Hello,

    For my experience, I had to use SharpKeys to reaffect the keys.

    I think it should be done with the Keyboard Manager from Windows Powertoys : Microsoft PowerToys | Microsoft Docs, I haven't tried this.

    Did you installed the apple driver for apple keyboard from bootcamp ? 
    I don't know the layout of the DE Keyboard, it may be similar to the windows DE layout...

    I had some discussion with the support, and they don't really understand the problem... Or they won't understand.

    Here the last message from the support (in french) :

    Je comprends parfaitement que le problème réel auquel vous êtes confronté sur votre MX Keys pour Mac. Ce problème a été examiné en interne et nous tenons à vous informer que ce clavier est conçu pour supporter uniquement le macOS et l'iPadOS. Cela ne fonctionne pas sur Windows avec toutes les fonctions que vous obtenez sur le système d'exploitation Mac. Comme vous utilisez des outils et des pilotes tiers, cela fonctionne avec quelques fonctions. Je suis désolé de ne pas vous avoir informé au départ que ce clavier est uniquement compatible avec le Mac. Nous vous demandons donc de l'utiliser avec Mac.

    So they won't be any help in this. 
    For me, The MX Keys for mac is totally usable on windows, but It need the Apple Layout installed. But Logitech don't provide such a layout... for those who use windows not in bootcamp environnement (where the apple keyboard driver is installed), but on a PC Windows.

    I hope SharpKeys will do what you want to do (as it did for me), I may try on my side the Powertoys :)

    Have a good day 

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  • pcp

    Dear Pilou,

    thanks a lot for your detailed and very helpful response!!  

    i had the hope, that maybe the LogiOptions software would offer a solution for this. Ill discuss this with my companies sysadmin and see where this leads to.. ;)

    Kind regards and have a great sunday!!

    pcp

     

    ps. are these first/official responders in this support forum even humans or maybe machines/AI? ;)

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  • Pilou
    • Modifié

    Hello pcp

    I spent serverals emails with Logitech support, and there are impervious to what I was asking : put in their Option software, a mac layout keyboard for windows...

    There will be no chance we're having this... So I wrote a tutorial to use the MX Keys for Mac with a windows computer. ( It's linked to another tutorial to get captial accented letters, may not usefull for you :) )

    It more explained that the only screenshot I gave you some times ago.
    It's on GitHub : https://github.com/MilesTEG1/Logitech-MX-Keys-for-mac--avec-Windows 

    In summary, it describe how to install what's needed in windows to have the Apple keyboard layout.
    For me it's AZERTY FR, but you can adapt the tutorial to your language easily. 

    Let me know if you need help (on GitHub).

     

    I post this on those topic :

    MX Keys for mac : < and @ key swapped with AZERTY FR on windows 10 – Logitech Support + Download

    MX Keys for Mac - Windows keys layout – Logitech Support + Download

    MX Keys for Mac - Insert Key – Logitech Support + Download

    Using a MX Keys for Mac on Windows, What's the correct keyboard layout? – Logitech Support + Download

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  • pcp

    Hi Pilou,

    thanks again for taking the time to spread this on github, and as well for spreading it here =) Really appreciated!!

    I discussed this with my companies IT guys and was told to use the keyboard, the company gave me, instead of using untested 3rd party tools (untested from their point of view..) ..

    Bottom line for me: i stored your infos in my notes and will be prepared the next time!

    For now, my company does not care about my cluttered homeoffice desk, as it seems  :'( and forces me to either get used to the mixed keys on the mx keys for mac (when attached to win10), or use the provided keyboard. =/  

    Thanks my friend for your patience with the logitech support, for digging into this and finding a solution (a solution, the logitech support should have come with in the first place!!) and finally... for taking the time to share!!!

     byee and have a great sunday

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  • Saurav T

    Dear Customers,

    Thanks for reaching out. We would suggest you try the steps provided below:

    1. Kindly press the FN and U keys for 3 seconds and release both keys. This solves the reverse key problem.

    2. For mac: When you connect an external keyboard to your Mac, it usually automatically recognizes the type of keyboard (there are three types: ANSI, ISO (Europe) and JIS (Japan)). If you encounter such a problem, your Mac has probably identified the MX Keys as an ISO configuration and needs to manually indicate what type it is. Could you change the keyboard type from your Mac's settings? To do this:

    On your Mac, choose Apple menu> System Preferences, then click Keyboard.

    Click Change keyboard type, then follow the onscreen instructions. Must choose ANSI.

    Note: You can also change the keyboard layout using Fn+O/P for mac and windows.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Louis Pollet

    Hey fellow FR layout user, I had the same problem with @ and < keys swapped, and the fn + U trick worked out for me.

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  • Sha S

    Hi Louis,

    We are glad the steps helped. For other key combination please check the link below:
    https://prosupport.logi.com/hc/articles/4407176154903-Keyboards-Special-Key-Combinations

    Regards,
    Sha
    Logi Support

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