If your Bluetooth device doesn’t connect to your Ultimate Ears speaker, try the following:

• Make sure your speaker is turned on.
• Make sure your device is paired with your speaker and Bluetooth is active.
• Place your Bluetooth device closer to the speaker — it might be out of range.
• Move your Bluetooth device and speaker away from other wireless sources — you could be experiencing interference.
• Turn your speaker off and back on again.
• If you have multiple speakers, make sure you’re connected to the correct one. 
  NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.