If your G933 keeps switching on and off by itself (rebooting), it may be due to the following:
- Battery charge level is low/empty
- Firmware needs to be updated
- Faulty headset
- Charge the headset — make sure the headset battery has been charged to at least 3% or higher.
- Make sure that the firmware of the headset and the Logitech Gaming Software installed on your computer is up to date.
To check the version:- Launch LGS.
- Click Settings (the gear icon in the lower right corner).
- Click the G933 tab.
- The Firmware version should be indicated. It also indicates if it is up to date and the last time an update was checked for.
- If a firmware update is needed, the Update button will not be grayed out.
- Use the headset without Logitech Gaming, LGS or G HUB installed on the computer. To uninstall Logitech Gaming, LGS or G HUB, follow these steps:
- Go to the Control Panel (click the Windows key, and type Control Panel).
- Under Programs, click Uninstall a program.
- Click Logitech Gaming Software then click Uninstall/Change.
NOTE: Programs are arranged alphabetically.
- G HUB will be uninstalled after you click Uninstall.
- For LGS, you will be prompted to confirm the uninstall. Click Yes.
- Click Finish.
- Go to the Control Panel (click the Windows key, and type Control Panel).
- Use an analog (3.5mm cable) connection to check for a beeping sound on the headset.
- Re-connect the headset to the receiver. For reference, see: Pair the G933 gaming headset to the USB Wireless Mix Adapter
- Perform a hardware reset:
- Plug in the G933 to USB power.
- Remove the left side plate (on the mic side).
- Press and hold the hardware reset switch with a pin for two seconds, as shown below. Repeat the two-second press twice.
- Try to use the headset on another computer for further testing.
- If the above troubleshooting is not successful, the G933 will need to be replaced.
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