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Buggy MX Master 3 for Mac - on macOS Big Sur 11.0.1

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  • 正式なコメント
    Jyothi Sequeira

    We'd love to keep the conversation going directly with the Support Team. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Jyothi

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  • jazz1

    Some M1 Mac users have reported using the Logitech Dongle/receiver helps. But, M1 users seem to have issues with BT devices from other manufacturers.

    I hope Logitech and Apple can fix this issue. Oddly, some people using Apple’s keyboard/trackpad report no issues.

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  • E

    Yeah it's unfortunate. I can tell the MX Master 3 for Mac mouse is really well designed from a physical standpoint and just very ergonomic, but it doesn't have the kind of seamless integration with macOS as much as Apple's own Magic Trackpad 2 has. I'm actually coming from the Magic Trackpad 2 which just has always worked without any issue. The cursor movement is really smooth, never felt like it slight stutters here or there.

    Unfortunately the MX Master 3 for Mac version doesn't come with the dongle. Not sure if I want to pick that up at a separate cost or just return the MX Master and go back to my Magic Trackpad 2 for less of a headache experience. I really want to like the extra mouse button functionality on the MX Master but it just seems to not be reliable. I do hope Logitech will port the Logitech Options/Daemon app to the new native Apple Silicon/arm64 architecture. Maybe there's some weirdness going on with having to run it through a Rosetta 2 translation layer right now. Also would be much appreciated as I do notice apps that have an Apple Silicon native app have much better energy usage numbers and doesn't drain the battery as much, probably just much more efficient to run as a native app.

    I hope Logitech can forward this customer feedback to the Logitech Options macOS team!

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  • jazz1

    I lucked out as the Logitech MX Mac keyboard I have does have the Logitech dongle/receiver. I don’t have the MacMini yet, si I don’t know how well it will work. I hate to lose the USB port just for that. A YouTuber reported the dongle/receiver did no work well with a USB dock extension on the MacMini. So, it looks like I’ll have to sacrifice a USB Port if I want to use Logitech. 

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  • Martin Tenz

    Another less annoying issue is that my mouse cursor sometimes stutters for a second or so on its own/can feel the lag when moving. It's a new MacBook and kept just a few inches on the desk from where I use my MX Master 3 mouse, so the conditions feel like they should be pretty optimal for Bluetooth connection.

     

    I have the very same issue with my MX Master 3 for Mac and my new M1 Macbook Pro.

    Pretty unusable for sensitive stuff like photo editing or graphic design now. 

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  • concierlo

    I also have the same issue/problem on a 2018 Mac Mini.

    Stutter and Lag mostly, but I think there are random some alt key problems that I'm too distracted by the lag to notice.

    I have read up to this point that the fix is really to bypass any USB hubs and connect directly to the Mac - thus losing 1 of 2 USB ports. Can't do that.

    It was random as to how or why it wants to lag - but after a recent restart, it was unusable. I don't think I'm overloading the USB bus but I do have (2) 4 port HUBS and the other devices don't exhibit any issues but they aren't a....mouse.

    The Logitech dongle is on a USB-3 HUB of basic Amazon top10 list variety and it's literally less than 3 ft away from the mouse. 

    I've also tried it via Bluetooth and strangely that is also bad - slightly less so. But either is unusable and annoying.

    I purchased a Razer mouse some time ago for the bindings enhancements but their software is apparently very obtrusive and constantly wanted to ping Razer. I read way too much info on that problem.....

    Looking out for a product that can do bindings and not have these issues. If anyone has suggestions for alternative troubleshooting or companies to look at, that would be great.

    Thanks!

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  • jazz1

    Day 2 with M1 MacMini and MX Master Keyboard and Mx 3 Mac mouse. Seems to be working without issue with Logitech dongle/receiver. Dual Dell monitors wake up even after overnight sleep. I am not using BlueTooth for any devices, even though BT on the MacMini is turned on. I hope no issues develop with more time with the MacMini and the Logitech keyboard and mouse. As I really like them.

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  • E

    Hey jazz1, have you installed the Logitech Options app on your M1 and changed the side button shortcuts from their defaults? I still have the frustrating problem where using F3 (Mission Control) shortcut on my MX Master Keyboard for Mac OR using a side mouse button on my MX Master 3 for Mac, mapped to Show Desktop using the Logitech Options app, will just stop working at random times. It works sometimes and then other times those keys just become unresponsive. It just seems to happen at random times. Note - I am using Bluetooth (don't have a USB adapter yet!)

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  • jazz1

    E, I have not tried to change any of the defaults of the mouse buttons. I have tried F3 key and the few times I tried it I am brought to the desktop and I see desktop 1 & 2. As does the lowest tiny thumb button. That seems redundant and I should try to program out the redundancy with a new function.

    The silver thumb roller does sequence to different open Safari tabs.

    I'll play around with things today and come back if I find anything I think might be of interest.

     

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  • jazz1

    On Macrumors.com there was an article stating Apple was aware of BlueTooth issues, and was working on a fix. I’ve largely avoided BT issues by using the Logitech dongle/receiver.

    In the meantime I have customized my MX Master 3 mouse buttons using LogiOptions and Safari customization buttons seem to work well.

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  • Eric Tristram

    Same issues on Bluetooth and Macbook Air M1 11.2.2

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  • Saurav T

    Hi all,

    Thanks for reaching out. We would suggest you try the steps provided in the link below:

    > Kindly make sure you are using a computer with Admin rights.

    > Search and delete all the temporary(temp) / hidden files related to the existing Options software from your computer. Once done, reboot your computer.

    > There could be an issue with the existing software thus follow the below steps to clean uninstall existing software and install fresh software: 

    https://support.logi.com/hc/articles/360025297893

    > Once installed remember to set the macOS permissions
    Options & Permissions: https://support.logi.com/hc/articles/360023203954

    > Make sure your mouse to on the latest firmware. Download the firmware update tool using the link below: https://support.logi.com/hc/articles/360035037273

    > Bluetooth issue: https://support.logi.com/hc/articles/360023195654

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Zachary Shilton

    Just wanted to chime in that I bought an MX Master 3 mouse yesterday, and am having the exact same issue as described in the original post. Here's my expected behaviour, observed behaviour, and system details:

    Expected behaviour:

    • MX Master 3 side buttons can be customized to any of the listed functions, and will work consistently.

    Observed behaviour:

    • Side buttons are seemingly randomly unreliable when assigned to certain functions. I'm not sure exactly which ones are affected.... but "Show Desktop" and "Mission Control" certainly are (these are the ones I use)
    • They'll work sometimes, and then will intermittently just stop working.
    • I've definitely noticed them "lagging"... a LOT. If I click say the "Show Desktop"-assigned button three times in a row, sometimes it'll work all nice and snappy... and sometimes it'll work once, then lag for ~3 seconds, then try to catch up. 
    • Other functions, namely "Volume Up" and "Volume Down", do not seem to suffer the same issues. In fact, they were helpful in confirming that the button presses are definitely being received, as assigning to these functions seems to work really consistently, even when "Show Desktop" and "Mission Control" were not working seconds earlier. Maybe this has something to do with these being more standard keys you might find on any keyboard, while "Show Desktop" and "Mission Control" feel more OS-specific?
    • On first connection after I boot up or wake from sleep, everything usually works fine.
    • A "solution" (not fully reliable, but seems to work sometimes) I've found is to open the Logitech Options app, assign one of the buttons to "Volume Up", test it, and then assign it back to the desired function (eg "Mission Control"). Sometimes this works and sometimes it seems to not work, no idea why. If I try it repeatedly it seems to work eventually, no restart or reboot required.
    • The "solution" above seems to fix things for a bit. But the issue has been coming back consistently over the past day.
    • Other things I've tried that don't seem to work as reliably as the "solution" above: unplugging and re-plugging the Unifying Receiver; turning the mouse on and off again, and killing the Logi Daemon process in Activity Monitor.
    • Another thing I noticed: sometimes when re-assigning the buttons in Logi Options, I'll see the macOS rainbow wheel of lag. This seems vaguely related to the occasional laggy issues when pressing the "Show Desktop" button as mentioned earlier.
    • It's less frequent, but a couple times the scroll wheel has also stopped working in addition to the desired custom function buttons (while the pointing and clicking still works fine). I think this might be an unrelated issue though.

    Some system detail:

    • Macbook Air, M1, 2020
    • macOS Big Sur 11.6
    • Logi Options, not sure of version but downloaded yesterday so I assume it's the latest
    • Using Unifying Receiver rather than Bluetooth (to isolate from known issues from the latter)

    I should note as well that, unlike on Bluetooth, with the Unifying receiver I have had zero issues with input stutter and lag. 

    I am still seeing the Logi Options Daemon running as an Intel process so maybe that's related? I am going to try updating the firmware of my mouse (if it isn't up to date, and if there even is firmware updates available for it) and see if that fixes anything.

    Would love an update here as to whether this is something that's being worked on - from what I can tell it seems like an issue in the Logi Options Daemon or app. I think it's pretty disappointing to buy a mouse where one of the main selling points is customizable buttons, and not be able to customize the buttons in any meaningful way. So would love to see this fixed as otherwise the mouse has been great!

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  • Zachary Shilton

    Back again with some more notes, just in case they're helpful to anyone.

    On the scrolling issues:

    I've been running into issues with the scroll wheel more often that I thought initially. This has actually become more bothersome since scrolling is obviously quite an important function for a mouse. I have found that opening Activity Monitor, searching for "logi", and killing the "Logi Options Daemon" process consistently resolves this issue. But the issue still seems to come back several times a day, which is pretty frustrating.

    On the custom "Show Desktop" and "Mission Control" buttons...

    This issue is actually pretty terrible as well - I find I can rarely press the buttons more than 3-4 times before they start lagging a whole bunch or stopping completely.

    I've noticed that, contrary to my prior post, killing the "Logi Options Daemon" process does not consistently resolve the issues with the custom "Show Desktop" and "Mission Control" buttons I have assigned. Instead, I noticed two additional processes that, when killed in Activity Monitor, seem to "reset" the issue with the "Show Desktop" and "Mission Control" buttons I have assigned. These are:

    - com.apple.appkit.xpc.openAndSavePanelService (Logi Options)
    - QuickLookUIService (com.apple.appkit.xppc.openAndSavePanelService (Logi Options)

    I should note as well that even when my attempted mouse button shortcut calls to "Show Desktop" or "Mission Control" are stalled, the corresponding assigned keys on my laptop keyboard work quickly and immediately. One particularly frustrating situation I've run into is pressing "Show Desktop" on my mouse, having it work and swipe away all my application windows, but then having the second press not work and being unable to get back out of "Show Desktop" mode. The laptop keyboard shortcut helps with this.

    I should also emphasize that even when scrolling and / or the "Show Desktop" and "Mission Control" buttons are failing, the mouse pointer continues to work fine. This leads me to believe this is not a connection issue, and almost certainly some kind of issue with the Logi Options software.

    Generally:

    Kind of disappointed in this mouse - not the physical mouse itself, since it seems fine, but the customization software and lack of delivery on that end. My last resort here is, I think, to just uninstall Logitech Options since I suspect the mouse may at least scroll more reliably without it. I would love to know if there's any other information I can provide so that whoever is working on the Logi Options app can debug the issues further and hopefully fix them 🙇‍♂️

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