Visible or non-visible dirt or dust might cause your Jaybird buds to not charge or turn on as described. Cleaning the charge contacts on your buds can help. Here’s how:

Step 1

• Make sure that the buds are inserted correctly in the charge clip.
• Check that you’re using the correct charge cable:
  • Use the Jaybird charge cable that came with your buds.
  • Alternatively, use a standard Micro-USB cable.

Step 2

• Blow on the charge contact points to remove any loose debris on the buds and charge pins in the charge clip. The charge contact points are on the back of the controller.

Step 3
If the issue persists, you can use the following common household items to clean the charge contact points on the buds and charge pins in the charge clip. 

IMPORTANT: When cleaning, take care to:

• Only use small amounts of any cleaning liquid.
• Never expose buds or charge clip to any fluid directly. Place the fluid on a cloth or swab and then clean.
• Make sure buds and charge clip are completely dry before you attempt to charge.
• Be gentle when cleaning around the charge pins on the clip as these can bend.

Cotton swab

• Use a warm, damp cotton swab (used for cleaning ears) to gently wipe the charge contact points on the bud and the charge pins in the charge clip. 
• If needed, add a small amount of dish soap, to cut through any wax or grease.
• Make sure buds & charge clip are completely dry before attempting to charge.
• Thin clean cloth (ex. A cloth used for cleaning glasses)
• Lay a thin, soft, and clean cloth over the charge contact points and then use a paper clip (or similar) to push the cloth into the charge contact points on the buds and clean them. Make sure any cloth is clean of dust and dirt.
• Use a similar method for the charge pins on the clip but be careful as applying too much pressure can bend them.

Isopropyl alcohol

• Use an alcohol swab or apply a small amount of isopropyl alcohol to a cloth or cotton ball. 
• Gently wipe the charge contact points on the bud and the charge pins in the charge clip.

Air duster — high-pressure air in a can with a tube

• Apply a couple quick blasts of air to the charge contact points on the bud and the charge pins in the charge clip. The air will get colder over time with a longer blast so just a couple quick blasts are recommended.
• Hold the bud at least an inch away from the air source.

Step 4
If the issue remains, please contact us.