- Make sure you are using an iPad (iPad Pro, iPad Air, iPad mini & iPad - 2018 models and later). These are the only devices that are compatible with Logitech Crayon.
- Make sure iPad is updated to iOS 11.4 or above. To check your iOS version, go to iPad Settings → General → Software.
- Disconnect any previously connected digital pencils, such as Apple Pencil®, prior to using Crayon by going to iPad Settings → Bluetooth → Select the device you want to disconnect. If you do not want to forget other digital pencils, simply turn your Bluetooth® off before using Crayon.
- Press the power button for 1 second. If the LED turns green, you're ready to go. If LED turns red, charge Crayon before use.
- If you have recently updated the iOS on your iPad, this may affect your ability to enjoy the full functionality of certain apps with Crayon. If you notice changes in your experience, update your Crayon's firmware here.
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