Sustainability Navigation

Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards

고정됨 추천 답변함

댓글

댓글 219개

  • Sha S

    Hi there,

    Thank you for responding. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything we can do to assist.

    Regards,
    Sha
    Logi Support

    0
    댓글 작업 고유 링크
  • Thiago Silva

    .

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Thiago,

    Thanks for reaching out.
    Let us know if you have any questions or concerns regarding Logitech products any time so that we can assist you.

    Regards,
    Prem L
    Logi Support

     

    0
    댓글 작업 고유 링크
  • Haziq Ja'afar

    OK

    0
    댓글 작업 고유 링크
  • Daniel Ruckert

    Hi,

    Just wondring if the screen capture button has been updated in the software for the MX Keys keyboard yet?  

    It was not working the first time I tried the new Options+.

    If not, do you have a timeframe for it?

    Thanks.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Daniel,

    Thanks for reaching out.
    Please find the various ways to take a screenshot:
    Fn+ Camera key, Open a word file/ Microsoft paint and Ctrl+V to paste the screenshotted picture.
    If you want to use only the Camera Key to screenshot, first press Fn+Esc and check.
    We can also reassign the key combination "Fn+Camera Keys" to the same Camera keys using Logi Options software.
    If the above steps failed, use the key combination, Opt|Start + Camera Key (upper right corner of the MX Keys keyboard). That creates screenshots and nothing will appear on the screen, but once you go into your folders, it will appear under your Quick Access/Screenshot folder.
    Please note, if you are using MX Keys for Mac in Windows OS, we would need to change the layout of the keyboard first to Windows by pressing Fn+O (O in Oscar) or Fn+P for 3 seconds.

    For any issues/bug reports with Options+, please refer the Feedback tab at the bottom of the app, or write to us at logioptionsplus@logitech.com
    Your feedback will be directly received by the engineering team and they will look into it.


    Regards,
    Prem L
    Logi Support.

    0
    댓글 작업 고유 링크
  • Sylvain Martel

    Flow does not work with IPV6 it seems(I have no choice but use IPV6) , it this normal?

    0
    댓글 작업 고유 링크
  • Daniel Ruckert
    Hi again,
    Unfortunately the "Screen Capture" button still does not work.
    There is a difference between Screenshot (used to copy/paste), and a "Screen Capture" as the MX Keys button is labeled. 
    The "Screen Capture" of the entire screen should be placed in the Pictures > Screenshots folder (on PC).  
    This does not occur even using opt/start and the Screen Capture button on the MX keys.
    The Option+ software also does not have the ability to backup configurations like reguar Options has.
    This is a useful feature that is missing.
    Any new info would be appreciated.
     
     
    Prem L
    • 2 days ago
     

    Hey Daniel,

    Thanks for reaching out.
    Please find the various ways to take a screenshot:
    Fn+ Camera key, Open a word file/ Microsoft paint and Ctrl+V to paste the screenshotted picture.
    If you want to use only the Camera Key to screenshot, first press Fn+Esc and check.
    We can also reassign the key combination "Fn+Camera Keys" to the same Camera keys using Logi Options software.
    If the above steps failed, use the key combination, Opt|Start + Camera Key (upper right corner of the MX Keys keyboard). That creates screenshots and nothing will appear on the screen, but once you go into your folders, it will appear under your Quick Access/Screenshot folder.

    0
    댓글 작업 고유 링크
  • Prem L

    Hi Daniel,
    Thanks for following up on your case.
    We have opened a support ticket to provide a solution directly over email. The team will get back to you as quickly as possible via email.
    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Eric,

    Thanks for reaching and sorry to hear about the experience with the Logi Options+.

    For any issues/bug reports with the Logi Options+, please refer to the Feedback tab at the bottom of the app or you can send an email to us on logioptionsplus@logitech.com, your feedback will be directly received by the engineering team and they will look into it.

    Regarding the troubleshooting guide link, we will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience.

    Let us know if you have any questions or concerns at any time in the future.

     

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • leosaraiva

    Hello, everyone.

    I have the Mx Keys / Mx Master 3 combo and one thing that I really loved about the old Logi Options was being able to assign a key to change my keyboard layout. Since there is no ABNT 2 (Brazilian layout) versions of MX Keys, I have to constantly change between the two layouts (US and ABNT2). The problem is that I use both Mac and Windows and I have chosen the MX products because of Flow.

    The problem is that the combination of keys to change the layout is different whenever you switch from MacOS (ctrl + space) and Windows (win + space). The MX line is all about productivity and as a software developer, I have to type a lot daily and this little thing adds up to my downtime.

    Since this is a feature that is already implemented in the old Logi Options software, would you please consider having this also on Logi Option +?

    Thank you in advance!

     

    0
    댓글 작업 고유 링크
  • Sergei Brehm

    Please bring back the one-click search that existed in SetPoint. 🙏🙏🙏
    This was the best feature ever. At the moment I have to simulate this through a small program. This occupies a key cobination, which I can call with Options+. But I don't understand why this function is simply not offered anymore.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey everyone,

    Thanks for following up on the case.

    For any issues/bug reports with the Logi Options+, please refer to the Feedback tab at the bottom of the app or you can send an email to us on?logioptionsplus@logitech.com, your feedback will be directly received by the engineering team and they will look into it.

     

    Let us know if you have any questions or concerns at any time in the future.

     

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • Riccardo Merlo

    Migrated to new MacBook Pro 14" and LogiOption+ doesn't work can't even install anymore. Cmon Logitech you are embarrassing... you need to redo all things, you must support new OS months before release, and especially new technology, 1 year after M1 still Intel.... shame on you.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Riccardo,

    Thank you for your feedback. We have passed this along to our team. We always want to ensure we are providing our customers with the best products and experience.

    For the time being to resolve the issue, please find the link: https://support.logi.com/hc/articles/1500010528941-Options-installeren-op-M1-Mac-computers

    For any issues/bug reports with the Logi Options+, please refer to the Feedback tab at the bottom of the app or you can send an email to us on logioptionsplus@logitech.com, your feedback will be directly received by the engineering team and they will look into it.

    Let us know if there is anything else in the future we can do to assist.

    Regard,

    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • 智聪 潘

    a

    0
    댓글 작업 고유 링크
  • Ben8633

    Where did the "add device" go? 
    On old 'option' , there was a button 'add device' bottom left side, where user could see the connected device, un-pair an existing or pair a new one, lunch the unifying / bolt app etc...

    New 'options+' software - no option to do none of the above.

     

    Also, as a suggestion, please add the option to forget / delete / reset a host in the easy-switch screen. i.e on mx-keys I have 3 hosts, but I cannot reset or delete them. Only overwrite it with a new host.

    0
    댓글 작업 고유 링크
  • Prem L

    Hi 智聪 潘,

    Thanks for reaching out.

    If you have any issues/bug reports with the Logi Options+, please refer to the Feedback tab at the bottom of the app or you can send an email to us on logioptionsplus@logitech.com, your feedback will be directly received by the engineering team and they will look into it.

    Regards,
    Prem L
    Logi Support

     

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Ben,

    Thanks for reaching out.

    We will take it as feedback.

    To create the best experience for all, we encourage and welcome all input from the community. Please click the feedback button at the bottom of the app to share your feedback.

    In case you have any concerns with the app, you can also write to us at logioptionsplus@logitech.com.

    Your feedback will be directly received by the engineering team and they will look into it.


    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • David Lim

    Hi Logitech Team,

     

    I have a M720 mouse which I absolutely love. It makes it easy for me to switch between different computers quickly and efficiently just with the click of a button. What is not great is that my MX keyboard does not switch with it. HUGE MISSED OPPORTUNITY. For many of us remote workers where having the ability to seamlessly switch between different computers is critical, it would be a huge win if the keyboard could just follow the mouse when switching between different rigs. Please Please Please make this happen.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey David,

    Thanks for reaching out.

    Please find the link for more information: https://support.logi.com/hc/articles/1500008089162

    Feel free to get back to us if you have any further clarification and we will be happy to assist you.

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • GrungePilot

    Hi, I have two questions:

    1) Is possible to have ONE SINGLE SOFTWARE to manage old and new devices? Especially when those are combined on a single machine...how is possible that Logitech releases a new software every now and then, without supporting the old products? For example I have a KB800 and an MX Master 3 and it is necessary to use two different apps (setpoint and options+).
    Then when travelling with the laptop i use an M390 silent mouse, and again, option+ doesn't support it.
    It is a nonsense.

    2) On the MX Keys would be possible to set the "function buttons on/off" for each different app instead as a global setting?

    Thank you.

    0
    댓글 작업 고유 링크
  • Prem L

    Hi there,

    Thanks for reaching out.

    If you have K800, MX Master 3, M590 (as we do not have M390), and MX Keys, please use Logi Options software.

    Regarding the Logi Options+, we will keep adding more devices to Options+. So if your device is not supported yet, please stay tuned. You can use your device in Options until then.

    For MX Keys' function keys, please find the link for more information: https://support.logi.com/hc/articles/360034429613

    Feel free to get back to us if you have any further clarification and we will be happy to assist you.

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • Prem L

    Hi Galixte,

    Thanks for reaching out.

    For any issues/bug reports with Options+, please refer to the Feedback tab at the bottom of the app, or write to us at logioptionsplus@logitech.com
    Your feedback will be directly received by the engineering team and they will look into it.

    Regarding the link, we have announced the release of Logitech Options+ beta software in various categories/topics on the community. That's why we are able to find the same information on more than two links.

    Let us know if you have any questions or concerns at any time in the future.


    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • Galixte

    Prem L

    I did that by email and 10 days later no one has replied to me.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey Galixte,

    Thanks for following up on the case.

    As you have sent an email, the Logitech Options+ team will get back to you.

    Please stay tuned.

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • William Fendler

    Options+ is continually crashing every 30 minutes and can only be fixed by reinstalling the app on macOS 12.1

    Is there a place I can view logs to see why it might be crashing? It's making my MX Master 3 mouse unusable when I have to spend 5 minutes reinstalling to get my button settings to work again only to have to do it all over again 30 minutes later.

    0
    댓글 작업 고유 링크
  • Prem L

    Hey William,

    Thanks for reaching out.

    As informed earlier, for any issues/bug reports with Options+, please refer to the Feedback tab at the bottom of the app, or write to us at logioptionsplus@logitech.com
    Your feedback will be directly received by the engineering team and they will look into it.

    Regards,
    Prem L
    Logi Support

    0
    댓글 작업 고유 링크
  • Denis

    Feedback tab at the bottom of the app does near nothing for me. If I press it I can only enter my email address, press Continue button and nothing happens after that.

    0
    댓글 작업 고유 링크
  • Denis

    As soon as my Feedback tab does not work, let me post one feature request here.

    I do work with Microsoft's Remote Desktop really often connecting to different remote PCs. I have assigned "Desktop right" and "Desktop left" actions for my MX mouse side buttons. The problem is that those actions do not work when I have Remote Desktop connection opened fullscreen. Logi Options tries to send hotkeys to remote PC I suppose.

    Same problem occurs when I have VMWare Workstation's Virtual Machine opened and mouse is focused inside that virtual machine. Actions just don't work.

    Can you make an option to force selected actions (hotkeys) on local PC (inside local Windows)?

    Thanks!

    0
    댓글 작업 고유 링크

댓글을 남기려면 로그인하세요.