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Introducing Options+: Upgrade your experience with the next-generation Logitech app for mice & keyboards

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  • Saurav T

    Hi Jakub,

    Thanks for reaching out.

    Can you please create another mac profile and check whether issue persists or not.

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Saurav T

    Hi Ivo,

    Thanks for reaching out.

    Please be informed that MX master 2S is not compatible with options+. You can check the compatible devices list from the below link:

    https://www.logitech.com/software/logi-options-plus.html#supported-mice 

    In case if you need any additional support, please write back to us.

    Regards,
    Saurav T
    Logi Support

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  • Nathan Dsilva

    Does anyone know if the Zoom using scroll wheel for thumb button work on the MX master 3 yet? The last time I installed Logi options + in March it wasn't working. Also, any other customisation that worked in Options and don't work in Options +?

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  • Sneha D

    Hi Nathan,

    Thanks for reaching out. 

    If you are using the Application Specific Profile, the zoom in/out is determined by whatever tool you have selected within app at the time (it changes based off the tool).  It is not able to be customized if you are using the built in Application Specific Profile.
     
    Also regarding current Options features that are not yet available in Options+ beta, kindly refer to the link below.

    Regards,
    Sneha D
    Logi Support

     
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  • Nathan Dsilva

    Hey Sneha,
    I wasn't referring to the scroll wheel during normal use. I'm referring to the "Zoom using scroll wheel" customisation option that I have set to the thumb button, I use that to zoom in and out of my timeline in Premiere Pro. It's not mentioned as missing, but it was missing until March while not being mentioned as a missing feature.

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  • Sneha D

    Hi Nathan,

    Thanks for following up. 

    Could you kindly try the lastest version of Options plus. 
     
    Regards,
    Sneha D
    Logi Support
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  • Sumair Tariq

    In the Logi+ app, whenever I submit a feedback, it says it was posted to the Feedback Forum. Is that going to be accessible any time soon? Beacuse nothing happens when I click on the link, and I couldn't find this forum in any other place.

    โปรฝาก 99 รับ 300

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  • Sneha D

    Hi Sumair,

    The team will surely look into the feedback submitted and work on it. Kindly keep checking for updates on the Options+ page.

    Regards,
    Sneha D
    Logi support

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  • Levi Ferdinand

    Here my problem,

    I have the Craft & Mx3,

    I installed options+ but didn't read the compatibility list (Lost as to why the Craft isnt a priority) to then find out the Craft isnt yet compatible.  So i uninstalled Options+ went back to Options and now options frequently crashes.  I have deleted all files in the Programdata & user folders but can not stop options from crashing.  Whats Logitech's thoughts on how to solver this problem? 

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  • Levi Ferdinand

    Alex A,

    i pretty much support what you are saying.  What mouse are you using and do you use Flow?  If you are using flow with options+ are you able to move K+M across to your secondary devices?

     

    Thank for you feedback.

     

    Levi

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  • Alex A

    Hi Levi Ferdinand,

    I use the MX Master 3 and I use Flow and it works great between my 2 computers. I did not setup yet the Craft keyboard with Flow (still use the keyboard embedded to my laptop) and my Craft. But only 1 single MX Master.

    Alex.

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  • Levi Ferdinand

    Hi Alex A,

     

    Thanks for responding,

    With option+ does your Craft follow your MX3 to your secondary computer? as it would if you were just using options.

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  • Andi Baritchi

    Hi - loving the new Options+ software and the ability to map an OS-level microphone mute button to my keyboard on OSX. One problem: it's a laptop. When I leave my house with the laptop (without my MX keys), there doesn't appear to be any way to unmute the mic. Even tried rebooting and uninstalling the software to no avail. Literally the only way to unmute the mic was to get back to my MX keys keyboard, reinstall the software, map the button again, and then press the button.

    Can y'all give us a secondary way to mute/unmute, perhaps via the options+ software itself? I.e. maybe on the keyboard mapping screen, when you select what each button does, you could have a "press now" option as an accessibility feature.

    Thanks! Cheers, Andi

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  • Sneha D

    Hi Levi,

    Thanks for reaching out.

    As of now some previously launched products such as CRAFT are not supported on Logi Options+.You can find a list here of supported devices. We plan to bring additional devices to Options+, so please continue to check back for updates.

    Also, could you kindly let us know the system OS to help you accordingly reagrding the Options issue.

    Regards,
    Sneha D
    Logi support

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  • Sneha D

    Hi Alexand Andi, 

    Thank you for your feedback. We will pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

    Regards,
    Sneha D
    Logi support

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  • Omri Rosen

    add MX Ergo and M590 support!

    there is not any sense for me to install it without it.

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  • Sha S

    Hi Omri,
    Thank you for following up. Please be informed we will bring more products to Options+ over time, as well as future products on our roadmap. This allows us to offer the best experience for your products.
    Regards,
    Sha
    Logi Support

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  • John M

    Hi - just got the new mechanical MX and tried to install options + on my work PC. I and tech support couldnt figure it out. IT policy requires that any .exe be approved through a managment tool (Ivanti). We went through the nornal process to approve the file "logioptionsplus_installer.exe" and it ran, but imedially kciked into "donloading" and continued to fail. I suspect the installer is downloading another .exe or other process that needs permissions to run, but it appears that is silent /hidden to the user so we can't figure out what process needs to be approved.

    Dissapointing, as the normal Options software works just fine, but wont work with the new keybaord. 

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  • Levi Ferdinand

    Who ever is responsible for leaving out the Craft from the launch of options+ should be sacked imo.

    Here you have a flagship keyboard with a high price tag and some brainiac at Logitech decided to leave the craft for later date. I see a quote that keeps coming from tech support "we will release support over time" seriously what does that even mean? 1Month, 3months, 6months or if Logitech do what Logitech do best "NEVER". After all if tech support did tell users there will be no future support that would kill of Craft sales instantly. I think Logitech need to release a statement with a guarantee the Craft has got future software support whilst my device still has a warranty. Cause if you don't I'm sending mine back for a refund!

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  • Sneha D

    Hi John,

    Thanks for reaching out. Could you kindly try installing the latest version.

    https://support.logi.com/hc/articles/4418699283607

    Also, kindly let us know the system OS to help you accordingly.

    Regards,
    Sneha D
    Logi support

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  • John M

    Hi Sneha - that was the version we tried. Win 10. 

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  • Emma M

    This has been the most annoying experience. Logitech claims that the options+ is available for MacOS and for a time it was and worked on my MacBook Pro 13 M1 or MacBook 14 M1 Pro when in beta but now it doesn't open, always says backend connection problem no matter how many times I delete it and reinstall (even tried deleting launch demons etc.) nothing works. I talked to customer service only for them to tell me that the app is not compatible with Macs yet, so then why tell people that is? Now I bought a very expensive mouse (thinking I was getting all these great features) which is no better than an ordinary cheap mouse. 

     

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  • Sneha D

    Hi Emma ,

    Thanks for reaching out. We apolgize for the confusion.

    Please be informed that Options+ has native support for Apple silicon computers starting with version 0.90. 

    Here'sthe link to know more: https://support.logi.com/hc/articles/4423004483095

    Backend Connection Problemshould be fixed by force closing the Logi Options+ via Activity Monitor. 

    Regards,
    Sneha D
    Logi support

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  • Emma M

    Hi Sneha D,

    Tried quitting the app via activity monitor and still the same backend connection issue.

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  • Sneha D

    Hi Emma,

    Thanks for following up.

    Kindly create new User profile on Mac:

    1. On your Mac, choose Apple menu > System Preferences, then click Users & Groups.
    2. Click the Add button below the list of users.
    3. Click the New Account pop-up menu, then choose a type of user.
    4. Enter a full name for the new user.
    5. Enter a password for the user, then enter it again to verify.
    6. Click Create User.
    7. Re-install Options+ Software

    Regards,
    Sneha D
    Logi support

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  • zquikone zquikone

    The calculator launches behind my windows on my main monitor after upgrading to Options+. The calculator does open on top of all the windows on my other 2 monitors. I switched back to the older Options and this no longer happens.

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  • Sneha D

    Hi Dragan,

    Could you kindly let us know the device model name to help you accrodingly?

    Regards,
    Sneha D
    Logi support

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  • Sneha D

    Hi zquikone,

    Thanks for reaching out. 

    Have you tried reinstalling Options+ software? Also, let us know the OS to help you accrodingly.

    Regards,
    Sneha D
    Logi support

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  • DGA

    Sneha D MX keys + MX Master 3.

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  • Sneha D

    Hi Dragan,

    Could you kindly clean boot Windows https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows and reinstall Logi Options+ using the link below and check if the issue persists.

    https://support.logi.com/hc/articles/4418699283607

    Regards,
    Sneha D
    Logi support

     

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