• Mouse is not working

• Mouse frequently stops working

Mouse is not working
If your mouse isn't working, the problem is likely a lost connection. The connection between the mouse and the USB receiver can be lost for several reasons, such as:

• Low batteries
• Moving the receiver from one USB port to another.
• Moving the USB receiver to another computer.
• Plugging the receiver into a USB hub or other unsupported device such as a KVM switch (NOTE: Your receiver must be plugged directly into your computer).
• Using your wireless mouse on metal surfaces.
• Radio frequency (RF) interference from other sources, such as:
  • Wireless speakers
  • Computer power supplies
  • Monitors
  • Cell phones
  • Garage door openers

Before connecting your mouse:

1. Fix or rule out the potential problems listed above.
2. Turn your computer on.
3. Insert fresh batteries in your mouse. For instructions, see battery life and replacement.
4. Turn on your mouse.

Reconnecting your mouse

Please follow the next steps to re-pair your mouse with your USB receiver.

1. Plug the USB receiver to your computer.
2. Switch the mouse to power OFF.
3. Press and keep the right button pressed continuously until the end of the procedure.
4. Switch the mouse to power ON.
5. Click once the left button.
6. Click once the middle button.
7. Release all, mouse and USB receiver should pair automatically.

If this solution doesn't work after a couple of attempts, restart your computer and try the reconnection process again.

Mouse frequently stops working
If your mouse frequently stops working and you keep having to reconnect it with the USB receiver, try these suggestions:

• Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver
• Move the mouse closer to the USB receiver
• Move the receiver to a different USB port on your computer