Sustainability Navigation

Støtte

Velkommen til Logitech Kundestøtte

Vi kan dessverre ikke akseptere betalinger for øyeblikket. Vi jobber med å løse dette. Du kan prøve igjen senere eller kjøpe via en lokal eller nettbutikk.

My Blue USB mic is not being recognized on my computer (Windows PC)

Det finnes ingen nedlastinger for dette produktet

Det finnes ingen vanlige spørsmål for dette produktet

Det finnes ikke tilgjengelige dokumenter for dette produktet. Hvis du har spørsmål, kan du bla gjennom emnene til venstre.

Det finnes ingen reservedeler for dette produktet

Det er ingen videoer tilgjengelig for dette produktet

Det finnes ikke noen Vanlige spørsmål for denne programvaren.

Det finnes ikke noen tilgjengelige Dokumenter for denne programvaren. Hvis du har spørsmål, kan du bla gjennom emnene til venstre.

Det finnes ikke noen tilgjengelige Videoer for denne programvaren.

    1. Please check if the issue is with the microphone not being recognized by first trying a different USB port, USB cable, and a different computer. 
  • If the microphone works on a different computer, then the issue might be with the drivers on your current computer. If it does not work after trying a new cable, port, and computer, please create a support case and we'll be happy to assist further.
  • If the microphone is not being recognized on your Sound Menu, then we can check its recognition on your Device Manager. You can find the Device Manager by typing “Device Manager” into your Windows Search box.
  • Expand your Sound, Video, and Game Controllers list in your Device Manager to reveal your drivers.
  • Right click on one driver other than your Blue Mic, Select “Update driver software”, select “Search automatically for updated driver software”, then wait for the finishing prompt to show up. Repeat these steps for each driver besides your Blue Mic under Sound, Video, and Game Controllers.  This updates the sound drivers on your computer.
  • If you have a customized machine, please contact the manufacturer for driver updates.
  • Your Blue Mic driver might have a yellow exclamation mark. 
  • Right click on your Blue Mic driver. 
  • Select “Update Driver Software”. 
  • Select “Search automatically for updated driver software”.
  • Wait for the installation and the finishing prompt. 
  • Check if your mic is under the Sound Menu Recording tab. 
  • Proceed with the following steps if the above steps did not work out.
  • If your Blue Mic driver still has a yellow exclamation mark, we can try manually selecting a driver.
  • Right click on your Blue Mic driver.
  • Select “Browse my computer for driver software”.
  • Select “Let me pick from a list of device drivers on my computer”.
  • Select USB Audio Device, then hit Next.
  • Wait for the installation and the finishing prompt. 
  • If successful, you should find your mic under the Sound Menu Recording tab. 
  • Proceed with the following steps if the above steps did not work.
  • If your Blue Mic driver still has a yellow exclamation mark, we can try reinstalling the driver.
  • Right click on your Blue Mic driver.
  • Select Uninstall. 
  • Wait for the uninstallation to finish. 
  • Once the uninstallation is complete unplug your Blue Mic. 
  • It is crucial at this point to restart your computer. 
  • After your computer has booted completely, wait for your Yeti to show up on your Sound Menu Recording Devices Tab. 
  • Check if there is a signal.

Vanlige spørsmål

    • Det er ingen tilgjengelige produkter for denne seksjonen

    Det finnes ingen nedlastinger for dette produktet

    Det finnes ikke noen Nedlastinger for denne versjonen.

    Vis alle nedlastinger

    Produktspesifikke telefonnumre

    Hovedtelefonnumre