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XLR mic troubleshooting

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    1. Please test another condenser or dynamic microphone on the same signal chain.
      • If you do not have another microphone to test, please consider whether you've used another microphone with the same signal chain.
    2. Try your Blue Mic on a different input, interface, or mixer. Remember to make sure your interface provides 48 Volts phantom power if you’re using a condenser microphone. Most interfaces will provide phantom power but if it does not, please use an intermediate phantom power source (may require an extra XLR cable)
    3. Change your cables and ensure cables are isolated from other cables and electronic devices. Electro-magnetic interference may be the cause of the issue.
    4. Try direct monitoring via the headphone jack on your interface. If you're getting a fine signal, the issue may be with the signal between the interface and your computer, or the computer itself.
      • Restart your interface and application. Or try connecting your interface to a different USB port.
      • Consider the age of your computer. If your computer is 3+ old and you're using a 'spinner' hard drive or have low amounts of memory, your computer may be causing the signal issue or bottleneck output.

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