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Feilsøking G HUB Installer/Avinstaller/Oppdater

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This guide focuses on G HUB issues that require complete reinstallation. Use this when the service restart guide is not enough to resolve problems such as:

  • Stuck loading screen with endless logo animation
  • Failed launches after updates
  • Missing from Programs list (cannot uninstall normally)
  • Not detected after system updates

On Windows 

Prerequisites: Enable Hidden Files

Before proceeding, you must configure Windows to show hidden system files:

Step 1: Access File Explorer

  1. Press Windows key → Type "This PC" → Press Enter
  2. Double-click your C:\ drive to open it

 

Step 2: Configure Folder Options

  1. Click the "View" tab in the ribbon
  2. Click "Options" → Select "Change folder and search options"
  3. In the "View" tab of Folder Options:
    • Select "Show hidden files, folders, and drives"
    • Click "Apply" → Click "OK"
Solution Options (Try in Order)

Option 1: Automatic Reinstallation (Recommended)

Method A: Restart G HUB’s service

  1. Visit: G HUB service restart Guide
  2. Follow the steps provided
  3. Test G HUB functionality after completion

Note: If Method A fails, proceed to Method B below.

Method B: Automatic reinstallation

  1. Download the latest G HUB installer: Official G HUB Download
  2. Run the installer - it should detect the broken installation
  3. Click "Reinstall" and wait until completion. This uninstalls and reinstalls G HUB
  4. G HUB should now start correctly. If not, proceed further in this guide

Option 2: Manual Removal & Reinstall

Use this method when the automatic option fails:

Step 1: Terminate All G HUB Processes

  1. Press Ctrl + Alt + Del → Select "Task Manager"
  2. End these processes (if present):
    • LGHUB.exe → Right-click → "End task"
    • lghub_agent.exe → Right-click → "End task"
    • lghub_updater.exe → Right-click → "End task"

Step 2: Remove User Data

  1. Navigate to: C:\Users\[YourUsername]\AppData\Roaming
  2. Locate and delete the "LGHUB" folder
  3. Confirm deletion when prompted

Step 3: Remove Program Data

  1. Navigate to: C:\ProgramData
  2. Locate and delete the "LGHUB" folder
  3. Confirm deletion when prompted
  4. Locate and delete the "old.LGHUB" folder if it exists
  5. Confirm deletion when prompted

Step 4: System Restart

  1. Save any open work
  2. Restart your computer

Step 5: Fresh Installation

  1. Download the latest G HUB installer from the official link
  2. Run the installer
  3. Follow the installation prompts
  4. Launch G HUB and verify functionality

Troubleshooting Tips

Common Issues & Solutions

  • "Access Denied" errors: Ensure you're running as Administrator
  • Folders won't delete: Restart computer and try again
  • Installation fails: Temporarily disable antivirus during installation
  • Missing AppData folder: Type the full path in File Explorer address bar

If issues persist

Advanced Support Options

  • Check Windows Updates: Ensure your system is fully updated
  • Contact Support: If all options fail, contact Logitech support with:
    • Your specific error messages
    • Windows version information
    • Steps you've already attempted

Prevention Tips

  • Regular Updates: Keep G HUB updated through the built-in updater
  • Clean updates: Never exit or force exit G HUB while an update is in progress
  • Clean Shutdowns: Always quit G HUB properly before system shutdown

On macOS

Solution Options (Try in Order)

Option 1: 

  1. Drag the G HUB icon to the trash to uninstall the software
  2. If this does not work, wait a few seconds and then try to uninstall again

Option 2:

Step 1: Quit all G HUB processes

  1. Right-click the G HUB icon in your menu bar (top-right corner of screen)
  2. Select "Quit G HUB" from the dropdown menu
  3. Alternative: Press Cmd + Q while G HUB is active
  4. Verify closure: Ensure all G HUB windows are completely closed

Step 2: Remove G HUB data

  1. Navigate to: /Applications
  2. Locate and delete the "lghub.app" folder
  3. Navigate to: /Users/shared/
  4. Locate and delete the "LGHUB" folder
  5. Navigate to: /Library/Application Support/
  6. Locate and delete the "LGHUB" folder
  7. Navigate to: /Library/LaunchAgents
  8. Locate and delete the “com.logi.ghub.plist” file
  9. Navigate to: /Library/LaunchDaemons
  10. Locate and delete the “com.logi.ghub.updater.plist” file

Step 3: System Restart

  1. Save any open work
  2. Restart your computer

Step 4: Fresh Installation

  1. Download the latest G HUB installer from the official link
  2. Run the installer
  3. Follow the installation prompts
  4. Launch G HUB and verify functionality

If issues persist

Contact Support: If all options fail, contact Logitech support with:

  • Your specific error messages
  • MacOS version information
  • Steps you've already attempted

Prevention Tips

  • Regular Updates: Keep G HUB updated through the built-in updater
  • Clean updates: Never exit or force exit G HUB while an update is in progress
  • Clean Shutdowns: Always quit G HUB properly before system shutdown

Viktig melding: Firmware Update Tool støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

Viktig melding: Logitech Preference Manager støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

Viktig melding: Logitech Control Center støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

Viktig melding: Logitech Connection Utility støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

Viktig melding: Unifying Software støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

Viktig melding: SetPoint-programvaren støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.

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