If you’re not hearing any audio from your speakers, please make sure that all cables are securely connected. If you’re still not hearing audio, try these suggestions:
- Initial check: Make sure that you’re playing audio from the correct source device. The control dial LED should glow blue.
- If you have multiple Bluetooth devices connected (you can have up to two), try disconnecting the other and only play from one device.
- Move the audio source closer — it might be out of the range.
- Move the other sources of wireless signal away — you could be experiencing interference.
- Restart the Z407 speakers and the source device.
- Try unpairing and repairing your source device and the Z407.
- Initial check:
- Make sure that you’re playing audio from the correct source device. The control dial LED should glow purple.
- Make sure that the volume on both the speaker and source device are at medium level (50%).
- Your speaker might be muted:
- Unplug and plug in the cables from both ends again.
- Try to switch to other inputs and then switch back to AUX.
- Check that the cable is a 3-pole cable and make sure that it is securely connected to both the speakers and the source device.
- Try a different source device to make sure the issue isn’t with the device.
- Try using a different 3.5mm cable. Make sure that you are using a 3-pole 3.5mm AUX cable.
NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speakers.
- Initial check:
- Please make sure that you’re playing audio from the correct source device. The control dial LED should glow white.
- Check that you're playing from the Z407 on your source device.
- Check that the cables are securely connected to both the speakers and the source device. Try to plug and unplug the cables again.
- Try a different source device to ensure the issue isn’t the device.
- Try a different USB cable.
- Basic troubleshooting:
- Unplug and plug the USB cable into another USB port or into the USB ports on a different computer.
- Unplug the Z407 and wait for about ten seconds to ensure it’s completely powered off, then plug it back in.
- Reboot your computer.
- Advanced troubleshooting:
- If your source device is a laptop, please check that the Z407 is detected correctly in the Device Manager.
- To open Device Manager:
Windows 7, Windows 8, Windows 8.1: Control Panel > System > Device Manager
Windows 10: In the Task Bar, right-click the Windows flag and select Device Manager
NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speakers.
Viktig melding: Firmware Update Tool støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Preference Manager støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Control Center støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Connection Utility støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Unifying Software støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: SetPoint-programvaren støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Vanlige spørsmål
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