If your wireless mouse disconnects unexpectedly or behaves abnormally when connected to a USB receiver, try these troubleshooting options to restore a stable connection:
Check power and basic setup
- Make sure your mouse is turned on.
- Replace or recharge the battery if needed.
- Ensure the wireless receiver is fully plugged into a USB port on your computer.
Try a different USB port
- Move the receiver to another USB port on your computer.
- Avoid USB hubs or monitor ports. Connect directly to a port on your computer.
- For desktop users, try the front USB ports for better signal.
Reduce signal interference
- Keep the receiver close to your mouse.
- Use an extension cable if your product includes one.
- Move the receiver away from USB 3.0 drives, Wi-Fi routers, or metal surfaces.
Re-pair your mouse
- Open Logi Options+ or G HUB.
- Follow the on-screen steps to add or reconnect your mouse.
- If your mouse has a pairing button or switch, activate it.
Restart your computer
- Restarting your computer refreshes USB drivers and wireless connections.
- Wait a few seconds after rebooting for the receiver to reconnect.
Test on another computer
- Plug the receiver into another computer.
- If your mouse works on the second computer, you may need to check driver or USB settings on your original computer.
Check for hardware issues
- Inspect the receiver for physical damage.
- Confirm all detachable cables or pass-through ports are securely connected.
Reset your mouse
- Turn off your mouse, wait a few seconds, and turn it back on.
- Follow any model-specific reset instructions on Logitech Support.
If the issue continues
- Try one more USB port and remove other wireless receivers nearby.
- Visit Logitech Support for additional guidance.
Viktig melding: Firmware Update Tool støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Preference Manager støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Control Center støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Logitech Connection Utility støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: Unifying Software støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
Viktig melding: SetPoint-programvaren støttes eller vedlikeholdes ikke lenger av Logitech. Vi anbefaler at du bruker Logi Options+ for støttede Logitech-enheter. Vi hjelper deg gjerne under denne overgangen.
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