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Logitech C930c WEBCAM I Chinese Version Firmware Update

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Komentarze: 17

  • Oficjalny komentarz
    Noble G

    Hi ,

    Thanks for reaching out and sorry to hear about your experience. We see that you have created a ticket with our support team. The team has reviewed your case and shared the required information via email. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.

    Regards,
    Noble

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  • FourGigaquads

    Same. 

    0
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  • Mike Clarke

    I have the same question

     

    -1
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  • Sinning

    same here....

    0
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  • Jason7007

    ditto

    0
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  • jamie woods

    i figured it out...  https://prosupport.logi.com/hc/zh-cn/articles/360040082913-Downloads-Pro-Webcam#

    choose the pro webcam option.  i did it on the chinese site, but, i think you can do it from the us site too.  So glad I figured it out, I was super frustrated.

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  • Sinning

    Jamie
    And how did You update the firmware?

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  • FourGigaquads

    I did the same thing but could not update the firmware. I ran it by Logitech support and they gave me some more information:

    The C930c is a webcam specifically made and distributed in the Asian market.  
    It is basically a scaled down version of the C930e without upgradeable firmware.

    They are designed to use the standard UVC driver that is a part of both the Windows
    and Mac operating systems. There are no manufacturer supplied drivers for this device.
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  • Sam Higgins

    Is there any way to have the device display in English? It is sold in Singapore and Australia so would have thought the device install would have defaulted to something non-character when system language is non-character based.

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  • Paul Robinson

    I tried that download link too but it's only the camera control and that doesn't provide access to the FW updates. Seems like there's no FW update support.

    chrome
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  • T A

    @FourGigaquads Thanks for the info.

    This makes me wonder if this firmware has built in Chinese government controls (for spying on their people).

    Makes me want to return this product. I wonder if anyone else thinks there is any other reason why 'just for China' that they'd lock down the firmware ability.

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  • Ryan Heyman

    The order I received says C930e  ALL OVER the Logitech box but the camera is a C930c.

    -1
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  • Alan Rhodes

    Hey Everybody,

    Maybe Jamie Woods really did solve it.  More details.

    Click on his link.  Don;t worry the software is in English.  https://prosupport.logi.com/hc/zh-cn/articles/360040082913-Downloads-Pro-Webcam#

    Click on the button in this picture.  You get software that zooms, focuses, and pans.  If I load Skype first, I can adjust the image in Skype with that software.  I cannot adjust it first in that software and then load Skype. But it saves the settings set in Skype.   I have not tested it with other software.

     

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  • Paul Robinson

    Thanks, but while that allows the user to control the camera, up/down/zoom/wide/colour/exposure etc, but it does not allow the user to update the firmware in the camera.

    Edit: you can open the cameral control app while in meetings to fine tune some of the settings.

     

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  • Alan Rhodes

    That is the best we can do.  The Chinese version (c930C) does not have up-gradable firmware. 

    And a general comment, not directed at you Paul.  I think it is unreasonable to Logitech USA to support Chinese versions of the camera.  Logitech USA gets money for each camera sold in the US, but not for each Chinese one.

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  • BartHenson8717

    I bought my C930c directly from Logitech in the US for a domestic address. If it is not workable in the US, should I just return it?

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  • Paul Robinson

    If it was sold to you as a C930c then it's a Chinese model but if they said it's identical to a C930e then it's not and you might have recourse to consumer protection rights. 

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