If your Bluetooth device won’t connect to your ULTIMATE EARS speaker, try the following:

• Make sure your speaker is turned on.
• Make sure your device is paired with your speaker and Bluetooth is active.
• Place your Bluetooth device closer to the speaker – it might be out of range.
• Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
• Turn your ULTIMATE EARS speaker off, and then back on again.
• If you have multiple ULTIMATE EARS speakers, make sure you’re connected to the correct one.
• Your ULTIMATE EARS speaker can store up to 8 devices in memory and keep three active connections (two for BOOM) devices at a time – make sure you don’t already have three devices connected.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

Some devices will hold onto connection with ULTIMATE EARS speaker even after the stream is paused or the connection is idle. To fix this issue, try the following on the device you no longer want to use:

• Turn off the Bluetooth connection
• On Android, you can go to the Bluetooth device menu and tap on the ULTIMATE EARS speaker to disconnect.

This should allow another device to connect to your ULTIMATE EARS speaker.