This guide focuses on G HUB issues that require complete reinstallation. Use this when the service restart guide is not enough to resolve problems such as:
- Stuck loading screen with endless logo animation
- Failed launches after updates
- Missing from Programs list (cannot uninstall normally)
- Not detected after system updates
On Windows
Prerequisites: Enable Hidden Files
Before proceeding, you must configure Windows to show hidden system files:
Step 1: Access File Explorer
- Press Windows key → Type "This PC" → Press Enter
- Double-click your C:\ drive to open it
Step 2: Configure Folder Options
- Click the "View" tab in the ribbon
- Click "Options" → Select "Change folder and search options"
- In the "View" tab of Folder Options:
- Select "Show hidden files, folders, and drives"
- Click "Apply" → Click "OK"
Option 1: Automatic Reinstallation (Recommended)
Method A: Restart G HUB’s service
- Visit: G HUB service restart Guide
- Follow the steps provided
- Test G HUB functionality after completion
Note: If Method A fails, proceed to Method B below.
Method B: Automatic reinstallation
- Download the latest G HUB installer: Official G HUB Download
- Run the installer - it should detect the broken installation
- Click "Reinstall" and wait until completion. This uninstalls and reinstalls G HUB
- G HUB should now start correctly. If not, proceed further in this guide
Option 2: Manual Removal & Reinstall
Use this method when the automatic option fails:
Step 1: Terminate All G HUB Processes
- Press Ctrl + Alt + Del → Select "Task Manager"
- End these processes (if present):
- LGHUB.exe → Right-click → "End task"
- lghub_agent.exe → Right-click → "End task"
- lghub_updater.exe → Right-click → "End task"
Step 2: Remove User Data
- Navigate to: C:\Users\[YourUsername]\AppData\Roaming
- Locate and delete the "LGHUB" folder
- Confirm deletion when prompted
Step 3: Remove Program Data
- Navigate to: C:\ProgramData
- Locate and delete the "LGHUB" folder
- Confirm deletion when prompted
- Locate and delete the "old.LGHUB" folder if it exists
- Confirm deletion when prompted
Step 4: System Restart
- Save any open work
- Restart your computer
Step 5: Fresh Installation
- Download the latest G HUB installer from the official link
- Run the installer
- Follow the installation prompts
- Launch G HUB and verify functionality
Troubleshooting Tips
Common Issues & Solutions
- "Access Denied" errors: Ensure you're running as Administrator
- Folders won't delete: Restart computer and try again
- Installation fails: Temporarily disable antivirus during installation
- Missing AppData folder: Type the full path in File Explorer address bar
If issues persist
Advanced Support Options
- Check Windows Updates: Ensure your system is fully updated
- Contact Support: If all options fail, contact Logitech support with:
- Your specific error messages
- Windows version information
- Steps you've already attempted
Prevention Tips
- Regular Updates: Keep G HUB updated through the built-in updater
- Clean updates: Never exit or force exit G HUB while an update is in progress
- Clean Shutdowns: Always quit G HUB properly before system shutdown
On macOS
Solution Options (Try in Order)
Option 1:
- Drag the G HUB icon to the trash to uninstall the software
- If this does not work, wait a few seconds and then try to uninstall again
Option 2:
Step 1: Quit all G HUB processes
- Right-click the G HUB icon in your menu bar (top-right corner of screen)
- Select "Quit G HUB" from the dropdown menu
- Alternative: Press Cmd + Q while G HUB is active
- Verify closure: Ensure all G HUB windows are completely closed
Step 2: Remove G HUB data
- Navigate to: /Applications
- Locate and delete the "lghub.app" folder
- Navigate to: /Users/shared/
- Locate and delete the "LGHUB" folder
- Navigate to: /Library/Application Support/
- Locate and delete the "LGHUB" folder
- Navigate to: /Library/LaunchAgents
- Locate and delete the “com.logi.ghub.plist” file
- Navigate to: /Library/LaunchDaemons
- Locate and delete the “com.logi.ghub.updater.plist” file
Step 3: System Restart
- Save any open work
- Restart your computer
Step 4: Fresh Installation
- Download the latest G HUB installer from the official link
- Run the installer
- Follow the installation prompts
- Launch G HUB and verify functionality
If issues persist
Contact Support: If all options fail, contact Logitech support with:
- Your specific error messages
- MacOS version information
- Steps you've already attempted
Prevention Tips
- Regular Updates: Keep G HUB updated through the built-in updater
- Clean updates: Never exit or force exit G HUB while an update is in progress
- Clean Shutdowns: Always quit G HUB properly before system shutdown
Viktig anmärkning: Uppdateringsverktyget för inbyggd programvara stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Viktig anmärkning: Logitech Preference Manager stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Viktig anmärkning: Logitech Control Center stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Viktig anmärkning: Logitechs anslutningsverktyg stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Viktig anmärkning: Unifying-programvaran stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Viktig anmärkning: SetPoint-programvaran stöds eller underhålls inte längre av Logitech. Vi rekommenderar starkt att du använder Logi Options+ för dina Logitech-enheter som stöds. Vi finns här om du behöver hjälp under övergången.
Vanliga frågor
Det finns inga tillgängliga produkter för den här sektionen
Det finns inga nedladdningar för denna produkt
Det finns inga nedladdningar för den här versionen.
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