Due to the portability of our mobility products, we understand they are at greater risk of cosmetic damage over the course of the warranty. There are situations in which this damage is covered:          

• Letters are worn on keycaps
• Loose or fully broken keycaps
• Clips that secure tablet in place no longer safely hold the tablet
• Kickstand no longer supports the tablet

Should you find that you have any of these issues, we request that you provide a photo of the damage and a description of what the issue is (ex. letter keycaps A, G, and H are missing) in a warranty request.

Best practices to avoid cosmetic damage

DO 

• Keep all parts and connectors clean and free of debris at all times 
• Make sure the keyboard is protected from falls as this can result in damage to the keys
• Make sure there are no objects between your device and the keyboard when closing the screen
• If your keyboard is detachable, re-attach the keyboard to the case and make sure it’s closed. This will help to protect the keys and device’s screen. 

DO NOT 

• Place the keyboard into storage while not attached to the case (if your keyboard is removable). Storing the keyboard without the case makes it more prone to damage.
• Spill food, drinks, or any other liquids onto the keyboard. 
• Pick the keys off the keyboard. They are difficult to replace and may result in the need to replace the entire keyboard.