Posted on Jan/7/2026
Last Updated on Jan/8/2026
Description of the issue
A new ‘patch’ installer for Logi Options+ and G HUB is now available to fix an issue that caused the apps to stop working on macOS.
The problem was caused by an expired certificate required for the apps to run. Because the certificate also affected the in‑app updater, you will need to manually download and install the updated version of the app, please do not uninstall the app and follow the steps below.
Please download the updated installer for Options+ or G HUB below and open the app to restore functionality.
Your settings and customizations will not be lost, and the app(s) will work normally again after this quick patch installation.
Steps to fix the issue (please do not uninstall the application from the system)
Options+
Step 1: Download the updated ‘patch’ installer for Options+ here.
Step 2: Double‑click the downloaded file and grant admin access with Mac your username and password.
Step 3: The installer will automatically close and Options+ will launch.
Step 4: Your devices, settings, and customizations should be fully restored.
Note: If you still have issues, please take a look at the Troubleshooting steps on the FAQ below.
G HUB
Step 1: Download the updated installer for G HUB here. To ensure you download the last version, please use Incognito/Private mode on your browser, and/or clear the website cache.
Step 2: Double‑click the downloaded ‘patch’ installer and grant admin access with Mac your username and password.
Step 3: Once the “software already exists” message appears, exit the installer.
Step 4: Launch G HUB.
Step 5: Your devices, settings, and customizations should be fully restored.
Note: If you still have issues, please take a look at the Troubleshooting steps on the FAQ below.
Frequently Asked Questions (FAQ)
1. What are troubleshooting steps I can take if I still have issues after I follow the steps above?
Below, we have some potential issues identified and best solutions for them. We’ll be updating this page to learn about more issues, please check back.
Issue |
Potential Solution |
| Options+ and G HUB: I didn’t try to uninstall the app and after running the patch installer, the app still has the same issue(s). | To make sure you’ve downloaded the correct version, please download it from the links above on a different browser and use Incognito/Private mode on your browser. You can also clear the website cache on the browser. |
| Options+ and G HUB: After installing the patch, I can open the app, but my devices are not showing up. | Try to restart your computer, so all app processes get reset. This generally solves this problem. |
| Options+ only: I’m seeing “A JavaScript error occurred on the main process”. | To correct this issue, please try the following: 1. Open Finder 2. Click on the ‘Go’ menu item on the top, and select “Go to Folder” (or press Cmd+Shift+G with Finder open) 3. Copy and Paste the following: ~/Library/Application Support/LogiOptionsPlus/ 4. Please select the “config.json.XXXXXXX” file and delete it (move to Trash). 5. Restart your computer. |
| Options+ only: when I run the patch, I am getting an error message saying “Backend Connection problem - Click here” | To correct this issue, please try the following: 1. Download the updated ‘patch’ installer for Options+ here. 2. Restart your computer. 3. Run the newly downloaded installer. |
| G HUB only: when I run the patch, I am getting stuck on the spinning logo. | To correct this issue, please try the following: 1. Download the updated installer for G HUB here. 2. Restart your computer. 3. Run the newly downloaded installer. |
| Options+ only: I still have issues after following these steps, what else can I do? | In this case, the best process is to uninstall the application and reinstall it, please do so, following the steps. IMPORTANT: your settings might be lost and you’ll have to reconfigure your devices. 1. Uninstall the app by dragging it into the trash from the Applications folder 2. Wait 3 minutes to ensure all files were deleted 3. Restart your system 4. Download the updated ‘patch’ installer for Options+ here. 5. Run the newly downloaded installer. |
| G HUB only: I still have issues after following these steps, what else can I do? | In this case, the best process is to uninstall the application and reinstall it, please do so following the steps below. IMPORTANT: your settings will be lost and you’ll have to reconfigure your devices. 1. Uninstall the app by dragging it into the trash from the Applications folder 2. Wait 3 minutes to ensure all files were deleted 3. Restart your system 4. Download the updated installer for G HUB here. 5. Run the newly downloaded installer. |
2. Why did Options+ or G HUB suddenly stop working on my Mac?
A certificate required for the app to run expired, causing Options+ and G HUB to stop working on macOS. We have a fix available, please follow the instructions above.
3. When will the fix be available?
The fix has been made available for the last four macOS versions (macOS 26 Tahoe, macOS 15 Sequoia, macOS 14 Sonoma, macOS 13 Ventura), please check the link and instructions above. A fix for macOS 12 Monterey, will be made available at a later time.
4. I use macOS 12 Monterey, when will the fix be available?
While our patch is currently available for macOS 13 and newer versions, a specialized fix for macOS 12 is currently in development, and we expect to release it soon. Information will be posted in this page.
5. Will the app update automatically now that the fix has been released?
No. Because the expired certificate also affects the updater, automatic updates will not work. You will need to download and install the updated version manually.
6. Will I lose my current settings?
No. All your device settings, customizations, and profiles will remain intact.
7. Do I need to uninstall the app before installing the new version?
No. You should not uninstall the app. Just run the newly downloaded installer. It’s normal for this installation process to be fairly quick.
8. I had used the Options+ offline installer before, can I still use the same patch above?
Yes, please follow the same instructions provided above. You’ll still ‘remain’ on the offline version of the app, since we’re not replacing the app, only correcting the certificate issue.
9. Is this issue related to the apps requiring access to the internet?
The certificate that expired is used to secure inter-process communications and the expiration resulted in the software not being able to start successfully. It is not related to internet connection and affects the Options+ offline installer as well.
10. Is the offline installer, used for Options+ mass-deployment, impacted?
Yes, it also affects the offline installer as well. We’re working on an update to the offline installer to address the issue.
11. Will the app version change after the fix?
No. The version number will remain the same.
12. Are Windows users affected?
No. This issue only affects macOS.
13. Do I need to repeat this process for both Options+ and G HUB?
Only if you use both apps. If you use just one, update only that one.
14. Can Logitech guarantee that settings and customizations will not be lost during the manual installation?
The patch will not affect the settings, but some users, prior to installing the patch, as part of troubleshooting, often uninstall/reinstall the app trying to get it to work and lose settings. So we recommend only using the patch installer.
15. Does the expired certificate pose any potential security vulnerability while the apps are in a non-functional state?
No.
If you have more questions or issues, please contact our support team.
หมายเหตุสำคัญ: Logitech ไม่รองรับหรือบำรุงรักษาเครื่องมืออัปเดตเฟิร์มแวร์อีกต่อไปแล้ว เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
หมายเหตุสำคัญ: Logitech ไม่รองรับหรือบำรุงรักษา Logitech Preference Manager อีกต่อไปแล้ว เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
หมายเหตุสำคัญ: Logitech ไม่รองรับหรือบำรุงรักษา Logitech Control Center อีกต่อไปแล้ว เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
หมายเหตุสำคัญ: Logitech ไม่รองรับหรือบำรุงรักษา Logitech Connection Utility อีกต่อไปแล้ว เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
หมายเหตุสำคัญ: Logitech ไม่รองรับหรือบำรุงรักษา Unifying Software อีกต่อไปแล้ว เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
หมายเหตุสำคัญ: ซอฟต์แวร์ SetPoint ไม่รองรับหรือดูแลรักษาโดย Logitech อีกต่อไป เราขอแนะนำให้ใช้ Logi Options+ สำหรับอุปกรณ์ Logitech ที่รองรับ เราพร้อมให้ความช่วยเหลือคุณในระหว่างการเปลี่ยนแปลงนี้
คำถามที่พบบ่อย
ไม่มีสินค้าสำหรับส่วนนี้
ไม่มีรายการดาวน์โหลดสำหรับผลิตภัณฑ์นี้
ไม่มีการดาวน์โหลดสำหรับเวอร์ชันนี้
Compatible Product
