If you’re having an issue and can’t find the answer in our FAQs, please don’t hesitate to reach out to our customer support team. You can send us a message or give us a call. Our contact information is on the support page on the web and also in the support section of the app. Please have this information available when you contact us: · Serial Number (S/N) · Part Number (P/N) · Model Number (M/N) Product information The product information is located under the weather door of your speaker (in the compartment where the charging port is located). Warranty