If you’re having trouble with audio distortion or drop-outs on your ULTIMATE EARS speaker, try these suggestions:

• Move the audio source closer – it might be out of the range of your speaker.
• Move away from other sources of wireless signal – you could be experiencing interference.
• Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
• Adjust the volume on both the audio source and your speaker.
• Restart both your speaker and the audio source.
• Re-pair your device with your speaker (see “How do I pair additional Bluetooth devices with my ULTIMATE EARS speaker?”).
• If you’re using two ULTIMATE EARS speakers (in Double Up mode), try disconnecting and streaming to one speaker only.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

Connected to a Mac?
If you experience audio problems while your ULTIMATE EARS Speaker is connected to your Mac computer, try the following:

• Make sure you pause or stop the playback on the Mac computer.
• On your Mac, turn Bluetooth off.
• Disconnect your ULTIMATE EARS Speaker from your Mac and repair it in your Bluetooth settings.